docs/8.0/ayanova/docs/svc-workorders.md

@@ -453,7 +453,7 @@ Optional [attachments control](ay-start-form-attachments.md) to attach files to
 
 #### New
 
-Add a new work order item to the collection and open it's form for editing.
+Add a new work order item Unit record to the collection and open it's form for editing.
 
 #### Add multiple Units
 
@@ -497,24 +497,69 @@ If more than one Scheduled User record is added to the work order item they will
 
 A work order item can have zero to many separate Work order item scheduled user records as required.
 
-All Work order item Scheduled User edit form fields here are **optional** unless specifically stated otherwise.
+All Work order item Scheduled User edit form fields here are **optional** but it's a good idea to fill them in as much as possible as the technician can convert this scheduled user record to a billable work order item labor record with a click saving them time and possible errors.
 
 #### Start date time
 
-This field is a standard form [date time field](ay-start-common-controls.md#date-and-time) control and is used to enter the scheduled point in time when service should begin. 
+This field is a standard form [date time field](ay-start-common-controls.md#date-and-time) control and is used to enter the scheduled point in time when service should begin.
 
-If the [Global settings Scheduled / labor default minutes](adm-global-settings.md#scheduled--labor-default-minutes) value is set, AyaNova will automatically set the *Stop date time* and *Estimated quantity* on new records.
+If the [Global settings Scheduled / labor default minutes](adm-global-settings.md#scheduled--labor-default-minutes) value is set, AyaNova will automatically set the _Stop date time_ and _Estimated quantity_ on new records.
 
-If a stop time is already set, adjusting the start time will cause AyaNova to calculate the *Estimated Quantity* field automatically.
+If a stop time is already set, adjusting the start time will cause AyaNova to calculate the _Estimated Quantity_ field automatically.
 
 #### Stop date time
 
-This field is a standard form [date time field](ay-start-common-controls.md#date-and-time) control and is used to enter the scheduled point in time when service should stop. 
+This field is a standard form [date time field](ay-start-common-controls.md#date-and-time) control and is used to enter the scheduled point in time when service should stop.
 
-If the [Global settings Scheduled / labor default minutes](adm-global-settings.md#scheduled--labor-default-minutes) value is set, and the *Start date time* field is empty, AyaNova will automatically set the *Start date time* and *Estimated quantity* on new records.
+If the [Global settings Scheduled / labor default minutes](adm-global-settings.md#scheduled--labor-default-minutes) value is set, and the _Start date time_ field is empty, AyaNova will automatically set the _Start date time_ and _Estimated quantity_ on new records.
 
-If a start time is already set, adjusting the stop time will cause AyaNova to calculate the *Estimated Quantity* field automatically.
+If a start time is already set, adjusting the stop time will cause AyaNova to calculate the _Estimated Quantity_ field automatically.
 
+#### Estimated quantity
+
+This is hours of service expected to be required. It doesn't have to match the selected time period between the start and stop fields but it's a good idea to do so to avoid confusion.
+
+#### User
+
+Here you select the scheduled User that will be providing service. When you select the User and enter start and stop times this User will see the item on their schedule form and optionally be notified that they are scheduled for service.
+
+#### Suggested rate
+
+This is the [service rate](acc-service-rates.md) that is suggested for this item of service.
+
+### Work order item Scheduled User context menu
+
+![Work order item scheduled user context menu](img/svc-wo-scheduser-context-menu.png)
+
+#### New
+
+Add a new work order item Scheduled User record to the collection and open it's form for editing.
+
+#### Convert to labor
+
+This option appears in the menu when a row is selected in the Scheduled Users table. Clicking on it creates a new work order item Labor record with all the data from the scheduled User record copied to the appropriate fields.
+
+This feature can save the service technician time and prevent errors as it allows a person scheduling service in advance such as the service manager to properly fill out all fields and leave the service tech only needing to click on this option to record their labor (they can still adjust as required in the labor record if something changes).
+
+#### Convert all to labor
+
+This option doesn't require any scheduled user record rows to be selected as it will convert _all_ scheduled user rows to labor records exactly as is done with the single selected scheduled user row [convert to labor](#convert-to-labor) menu option.
+
+#### Mark for deletion
+
+Flag the selected row work order item scheduled user record to be permanently deleted. When clicked the work order item scheduled user record selected will display in the table with a line through it indicating it will deleted on the next save of the work order and an _Undelete_ button will appear at the top of this work order item scheduled user's edit form.
+
+You can also refresh the page to abandon this and any other changes made locally that have not yet been saved at the server.
+
+Until the work order is saved it's not actually deleted.
+
+#### Mark ALL for deletion
+
+Flag all work order item scheduled user in this work order item only to be permanently deleted when the work order is saved. When clicked all the work order item scheduled users on this work order item will display in the table with lines through them indicating they will deleted on the next save of the work order and an _Undelete_ button will appear at the top of each work order item scheduled user's edit forms.
+
+You can also refresh the page to abandon this and any other changes made locally that have not yet been saved at the server.
+
+Until the work order is saved the items are not actually deleted.
 
 ## TEST TEST TEST