docs/8.0/ayanova/docs/svc-workorders.md

@@ -405,9 +405,11 @@ This menu option will appear if this work order item was migrated from an older
 
 The Work order item Unit is where you select a Customer owned Unit to be serviced. It's not necessary to choose a Unit here but it's a good idea if there is equipment being serviced because it will then be tracked in AyaNova and enable many additional features.
 
-The Units section of a work order is **optional** and won't be displayed until a Unit is added from the [Work order Items context menu](#work-order-item-context-menu) displayed as a table with an edit form below and can have one to many separate Work order item [Unit](svc-units.md) records.
+The Units section of a work order is **optional** and won't be displayed until a Unit is added from the [Work order Items context menu](#work-order-item-context-menu).
 
-Clicking on a row (or adding a new one) will cause the work order item Unit edit form to display below the table for the particular work order item selected.
+If more than one Unit is added to the work order item they will be displayed in a table with an edit form below. Selecting a row in the table will switch the edit form below to the row selected.
+
+A work order item can have zero to many separate Work order item [Unit](svc-units.md) records as required.
 
 All Work order item Unit edit form fields here are **optional** unless specifically stated otherwise.
 
@@ -481,6 +483,39 @@ You can also refresh the page to abandon this and any other changes made locally
 
 Until the work order is saved the items are not actually deleted.
 
+### Scheduled Users
+
+![Work order item scheduled users](img/svc-wo-scheduser.png)
+
+The Work order item Scheduled User record is where you schedule a service technician for future service. Users scheduled here will have an item appear on their [personal schedule form](home-schedule.md) and on the service manager's multiple technician [service schedule form](svc-schedule.md).
+
+In addition [notifications](home-notify-subscriptions.md) may be triggered for Users that are subscribed to them so they are aware that they have been scheduled for service.
+
+The Scheduled Users section of a work order is **optional** and won't be displayed until a Schedule User record is added from the [Work order Items context menu](#work-order-item-context-menu).
+
+If more than one Scheduled User record is added to the work order item they will be displayed in a table with an edit form below. Selecting a row in the table will switch the edit form below to row selected.
+
+A work order item can have zero to many separate Work order item scheduled user records as required.
+
+All Work order item Scheduled User edit form fields here are **optional** unless specifically stated otherwise.
+
+#### Start date time
+
+This field is a standard form [date time field](ay-start-common-controls.md#date-and-time) control and is used to enter the scheduled point in time when service should begin. 
+
+If the [Global settings Scheduled / labor default minutes](adm-global-settings.md#scheduled--labor-default-minutes) value is set, AyaNova will automatically set the *Stop date time* and *Estimated quantity* on new records.
+
+If a stop time is already set, adjusting the start time will cause AyaNova to calculate the *Estimated Quantity* field automatically.
+
+#### Stop date time
+
+This field is a standard form [date time field](ay-start-common-controls.md#date-and-time) control and is used to enter the scheduled point in time when service should stop. 
+
+If the [Global settings Scheduled / labor default minutes](adm-global-settings.md#scheduled--labor-default-minutes) value is set, and the *Start date time* field is empty, AyaNova will automatically set the *Start date time* and *Estimated quantity* on new records.
+
+If a start time is already set, adjusting the stop time will cause AyaNova to calculate the *Estimated Quantity* field automatically.
+
+
 ## TEST TEST TEST
 
 ## OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO