docs/8.0/customer/docs/customer-csr.md

@@ -6,7 +6,7 @@ Customer service requests display as a table that lists all service requests you
 
 ### Head office vs Customer
 
-If you are a "Customer" User you will see data in AyaNova for your own Customer account.
+If you are a single "Customer" User you will see data in AyaNova for your own Customer account.
 
 If you are a "Head office" User then you will see data for all Customers tied to your Head office in AyaNova.
 
@@ -58,6 +58,8 @@ This button opens the menu showing [menu options for this form](#menu-options).
 
 ![customer csr form](img/cust-csr-form.png)
 
+The service request edit form is where you can view or enter details about a service request and has the following fields and areas:
+
 #### Message to customer
 
 Your service company may optionally have entered a message that will display at the top of this entry form.
@@ -106,7 +108,7 @@ Click on Add to save the new Unit into the database. If no prior unit was select
 
 #### Request
 
-A short description of the service required.
+A short description of the overall service required.
 
 #### Details