docs/8.0/customer/docs/customer-csr.md

@@ -6,7 +6,7 @@ Customer service requests display as a table that lists all service requests you
 
 ### Head office vs Customer
 
-If you are a "Customer" User you will see data in AyaNova for your own Customer account.
+If you are a single "Customer" User you will see data in AyaNova for your own Customer account.
 
 If you are a "Head office" User then you will see data for all Customers tied to your Head office in AyaNova.
 
@@ -58,6 +58,8 @@ This button opens the menu showing [menu options for this form](#menu-options).
 
 ![customer csr form](img/cust-csr-form.png)
 
+The service request edit form is where you can view or enter details about a service request and has the following fields and areas:
+
 #### Message to customer
 
 Your service company may optionally have entered a message that will display at the top of this entry form.
@@ -106,7 +108,7 @@ Click on Add to save the new Unit into the database. If no prior unit was select
 
 #### Request
 
-A short description of the service required.
+A short description of the overall service required.
 
 #### Details
 

docs/8.0/customer/docs/customer-workorders.md

@@ -1,3 +1,131 @@
-# CUSTOMER-WORKORDERS
+# Work orders
 
-UNDERCONSTRUCTION
+A work order contains information regarding service provided to your company.
+
+Work orders display in a table which is ordered by default by the work order number with the most recent at the top and the oldest below.
+
+### Head office vs Customer
+
+If you are a single "Customer" User you will see data in AyaNova for your own Customer account.
+
+If you are a "Head office" User then you will see data for all Customers tied to your Head office in AyaNova.
+
+## Work orders data table
+
+![customer wo data table](img/cust-wo-data-table.png)
+
+You can sort by different columns, and/or filter to show only work orders that meet a certain criteria, refer to the [data table guide](ay-start-form-data-tables.md) for details on how to filter and sort this work order table.
+
+The columns displayed here are showing data entered in the [work order](#work-order-form).
+
+### Table header
+
+![workorder table header](img/cust-wo-table-header.png)
+
+At the top of the work order table form is the header area.
+
+#### Navigation button
+
+![nav icon](img/icon-nav.png)
+
+At the far left is the "hamburger" button used to open the navigation pane showing all the areas in AyaNova available to you and allowing you to switch to another area of AyaNova.
+
+#### Location name
+
+![customer csr table header location](img/wo-table-header-location.png)
+
+This display shows where you currently are in AyaNova.
+
+#### Notification button
+
+![notify icon](img/icon-notification.png)
+
+The Notification button is used to indicate whether there are any notifications available to be viewed and is also the button used to open the [notifications form](home-notifications.md).
+
+#### Menu button
+
+![menu icon](img/icon-menu.png)
+
+This button opens the menu showing [menu options for this form](#menu-options).
+
+## Work order form
+
+![customer wo form](img/wo-form.png)
+
+The Work order form displays information from the work order.
+
+Your service company may not have enabled all these features some of which are optional.
+
+The work order form has the following fields and areas:
+
+#### Number
+
+This is the work order serial number that uniquely identifes this work order.
+
+#### Customer
+
+Your customer name or the name of the Customer that your Head office is responsible for.
+
+#### Customer reference
+
+Your reference number provided to your service company through the [Customer service request](customer-csr.md) or by other means.
+
+#### Contact
+
+The name of the person who created the [Customer service request](customer-csr.md) or the name entered by the service person who created the work order if this work order was not created from a service request.
+
+#### Invoice number
+
+The invoice number if applicable, that was entered by your service company when billing this work order.
+
+#### Service date
+
+This is the overall service date entered on the work order.
+
+#### WIKI
+
+A wiki is an optional formatted document like a simplified web page that is contained within a work order and in some cases your service company may enable this feature if they have specific information they want to convey to you.
+
+The wiki button will be bolded if there is a wiki document attached and clicking on it will open it for display.
+
+##### Example WIKI
+
+![example wiki](img/wo-form-wiki.png)
+
+(Sample Wiki photo by Florian Klauer @florianklauer on [Unsplash](https://unsplash.com/photos/-K6JMRMj4x4))
+
+#### Attached files
+
+File attachments are an optional feature that your service company may turn on if they wish to provide you with files related to your service.
+
+Clicking on the `Attached files` button will open the list of files available for download if there are any:
+
+##### Example attached files
+
+![example attachments](img/wo-form-attachment.png)
+
+You can download the file listed by clicking on it's entry in the list displayed.
+
+### Menu options
+
+![wo menu](img/wo-form-menu.png)
+
+There are three menu options available:
+
+#### Help
+
+Opens this help document.
+
+#### About AyaNova 
+
+Displays the version and useful information required if there is any issue using AyaNova
+
+#### Report
+
+This optional feature, if enabled by your service company, will open a work order report as a PDF file in your browser:
+
+![wo report](img/wo-form-report.png)
+
+If you get a warning in your browser about pop-up's you will need to enable popups as directed by your browser for this site in order to be able to view work order reports.
+
+From here you can print the .pdf file or save it depending upon the options available in your browser for .pdf files.