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@@ -14,13 +14,16 @@ See the [upgrade instructions](ops-upgrade.md) section of this manual for detail
#### Changed
- UI: New Quote status object's *default* Roles for who can set and who can remove changed to all compatible Roles (had some incompatible ones before)
- UI: New Quote status object's _default_ Roles for who can set and who can remove changed to all compatible Roles (had some incompatible ones before)
#### Fixed
- UI: Home schedule form appointment item icons nudged upwards to layout fully visibly in month view
#### Added
- UI: [Customer](customers.md#new-work-order) and [Unit](svc-units.md#new-work-order) form's menu's added new `New work order` option to directly create a new Work order with these items pre-selected
### AyaNova 8.0.20 (2022-11-03)
#### Fixed

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@@ -4,21 +4,21 @@ The Customers [form](ay-start-form-overview.md) is used to edit your business Cu
## Authorization Roles required
Many roles can *select* this object on other records where approriate. Editing or viewing this object in detail is only available to Users with the following [roles](ay-biz-admin-roles.md):
Many roles can _select_ this object on other records where approriate. Editing or viewing this object in detail is only available to Users with the following [roles](ay-biz-admin-roles.md):
Full access
- Accounting
- Business administration
- Service manager
- Sales
- Accounting
- Business administration
- Service manager
- Sales
Read only access
- Business administration - restricted
- Service manager - restricted
- Service technician
- Sales - restricted
- Business administration - restricted
- Service manager - restricted
- Service technician
- Sales - restricted
## Import / Export
@@ -28,9 +28,9 @@ Customers can be [imported](adm-import-customer.md) into AyaNova and [exported](
Customers are accessed in the following ways:
- From the `Customers` [navigation drawer](ay-start-form-overview.md#navigation-drawer) `Customers` item to open the Customers [data table](ay-start-form-data-tables.md)
- By clicking on the [open record icon](ay-start-form-autocomplete.md#opening-selected-record) in any Customer autocomplete list on any other form where customers can be selected such as the Work order, Quote and Preventive Maintenance forms
- From any [data table](ay-start-form-data-tables.md) column showing customers such as the [Work order list](svc-workorders.md)
- From the `Customers` [navigation drawer](ay-start-form-overview.md#navigation-drawer) `Customers` item to open the Customers [data table](ay-start-form-data-tables.md)
- By clicking on the [open record icon](ay-start-form-autocomplete.md#opening-selected-record) in any Customer autocomplete list on any other form where customers can be selected such as the Work order, Quote and Preventive Maintenance forms
- From any [data table](ay-start-form-data-tables.md) column showing customers such as the [Work order list](svc-workorders.md)
## How customers work
@@ -92,9 +92,9 @@ The [Head office](head-offices.md) feature of AyaNova is a way to group Customer
Head offices have several purposes in AyaNova:
- Billing purposes when the bill should go to the Head office for work performed for that Customer
- [Customer access](adm-global-settings.md#customer-access-settings) self-service features. A Head office [Contact](cust-contacts.md) can use all the Customer access features for all Customers who have their Head office selected depending on the permissions granted.
- Grouping purposes for management reporting in AyaNova
- Billing purposes when the bill should go to the Head office for work performed for that Customer
- [Customer access](adm-global-settings.md#customer-access-settings) self-service features. A Head office [Contact](cust-contacts.md) can use all the Customer access features for all Customers who have their Head office selected depending on the permissions granted.
- Grouping purposes for management reporting in AyaNova
#### Contract
@@ -102,7 +102,6 @@ You can select a [Contract](svc-contracts.md) for a Customer in AyaNova and it w
#### Contract expires
When a Contract is selected the `Contract expires` field will be visible. This field controls the time period for which a contract is considered valid and once this date has passed the Contract will no longer be automatically applied.
See the [Contract documentation](svc-contracts.md) for further details.
@@ -160,8 +159,14 @@ See the [Contacts help page](cust-contacts.md) for more details.
### Menu options
![customers menu](img/customers-menu.png)
In addition to the [common edit form menu options](ay-start-edit-forms.md#common-edit-form-menu-options) the Customer edit form also has these options:
#### New Work order
Click on this option to directly start a new work order with this Customer selected.
#### Customer notes
Opens up the [customer notes](customer-notes.md) form for recording notes about the customer in a dated log format when the general Notes field is not enough.

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@@ -8,13 +8,13 @@ A Unit may not necessarily be equipment, it is anything you want to track and re
Customer Units can be selected in AyaNova in the following places:
- [Customer Unit "Parent Unit"](#parent-unit)
- [Customer Unit "Replaced by Unit"](#replaced-by-unit)
- [Customer service request "Unit"](svc-csr.md#unit)
- [Loaner unit "Shadow unit"](svc-loaners.md#shadow-unit)
- [Unit meter reading](svc-meter-readings.md#unit)
- [Work order / Quote / PM item "Unit"](svc-workorders.md#units)
- [Work order / Quote / PM item outside service "Unit"](svc-workorders.md#outside-services)
- [Customer Unit "Parent Unit"](#parent-unit)
- [Customer Unit "Replaced by Unit"](#replaced-by-unit)
- [Customer service request "Unit"](svc-csr.md#unit)
- [Loaner unit "Shadow unit"](svc-loaners.md#shadow-unit)
- [Unit meter reading](svc-meter-readings.md#unit)
- [Work order / Quote / PM item "Unit"](svc-workorders.md#units)
- [Work order / Quote / PM item outside service "Unit"](svc-workorders.md#outside-services)
## Authorization Roles required
@@ -22,17 +22,17 @@ Many roles can _select_ this object on other records where approriate. Editing o
Full access
- Accounting
- Business administration
- Service manager
- Service technician
- Accounting
- Business administration
- Service manager
- Service technician
Read only access
- Business administration - restricted
- Service manager - restricted
- Sales
- Sales - restricted
- Business administration - restricted
- Service manager - restricted
- Sales
- Sales - restricted
## Import / Export
@@ -42,10 +42,10 @@ Units can be [imported](adm-import-unit.md) into AyaNova and [exported](ay-ex-ex
Customer Units are accessed in the following ways:
- From the `Service` [navigation drawer](ay-start-form-overview.md#navigation-drawer) Customer Units [data table](ay-start-form-data-tables.md) item
- By clicking on the [open record icon](ay-start-form-autocomplete.md#opening-selected-record) in any Customer Unit autocomplete list on any other form where Customer Units can be selected
- From any [data table](ay-start-form-data-tables.md) column showing Customer Units
- From the [Customer Units menu item](customers.md#customer-units) in a Customer's edit form which will open a data table of Customer units filtered to only show Units for that Customer
- From the `Service` [navigation drawer](ay-start-form-overview.md#navigation-drawer) Customer Units [data table](ay-start-form-data-tables.md) item
- By clicking on the [open record icon](ay-start-form-autocomplete.md#opening-selected-record) in any Customer Unit autocomplete list on any other form where Customer Units can be selected
- From any [data table](ay-start-form-data-tables.md) column showing Customer Units
- From the [Customer Units menu item](customers.md#customer-units) in a Customer's edit form which will open a data table of Customer units filtered to only show Units for that Customer
## Customer Unit data table
@@ -262,8 +262,14 @@ This is where you would enter any information necessary to process a warranty as
### Menu options
![menu](img/units-menu.png)
In addition to the [common edit form menu options](ay-start-edit-forms.md#common-edit-form-menu-options), the Customer Unit form also has these unique menu options:
#### New Work order
Click on this option to directly start a new work order with this Unit and it's Customer selected.
#### Unit models
This is a shortcut to open the [Unit models](svc-unit-models.md) data table.

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@@ -7,7 +7,7 @@ theme:
site_name: AyaNova manual
site_dir: '../../../server/AyaNova/wwwroot/docs'
strict: true
copyright: Copyright © 2022 Ground Zero Tech-Works Inc. REV-2022-11-08
copyright: Copyright © 2022 Ground Zero Tech-Works Inc. REV-2022-11-09
extra:
generator: false
# Extensions