case 4735 - manual: travel rate roles, customer service requests by customer contacts

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

docs/8.0/ayanova/docs/acc-travel-rates.md

@@ -17,13 +17,13 @@ Full access
 
 -   Accounting
 -   Business administration
--   Travel manager
+-   Service manager
 
 Read only access
 
 -   Business administration - restricted
--   Travel manager - restricted
--   Travel technician
+-   Service manager - restricted
+-   Service technician
 -   Sales
 
 ## Import / Export

docs/8.0/ayanova/docs/svc-csr.md

@@ -19,6 +19,8 @@ Read only access
 -   Service manager - restricted
 -   Service technician
 
+Customer contacts with the Customer role can create Customer service requests for their own Customer and view them; with the Customer - restricted role they can view them.
+
 ## How to access Customer service requests
 
 Customer service requests are accessed in the following ways: