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John Cardinal
2021-04-28 19:19:50 +00:00
parent fea320bdb9
commit 749a6440d2
1 changed files with 9 additions and 1 deletions
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docs/8.0/ayanova/docs/svc-work-order-status.md
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@@ -6,4 +6,12 @@ todo: locking - locks workorder from edit (other than status for roles that are
todo: completed - used for notification processing
todo: select roles - who can select this status
todo: remove roles - who can remove
todo: a section on why select and remove are there, how they can be used in conjunction with notifiation to enforce process control etc
todo: a section on why select and remove are there, how they can be used in conjunction with notifiation to enforce process control etc
todo: A thorough section on PROCESS CONTROL with suggestions of commonly controlled aspects and hwo status satisifies them, e.g.:
Flow from intake to completion of final paper work
"New to be assessed and booked" - service manager / scheduler asses and assign to tech for repair
"Scheduled" - set to a tech to do the work
"Service completed" or "Awaiting parts" or "Awaiting customer approval" or whatever common scenarios
"Accounting step" - service complete, up to accounting to take, print and invoice customer etc they then set it to "Final / completed / closed" etc.