docs/8.0/ayanova/docs/home-dashboard.md

@@ -108,6 +108,27 @@ The remove option removes the widget from display.
 
 ### Widgets available
 
+#### Open customer service requests
+
+![csr open](img/widget-csr-open-list.png)
+
+This list format widget displays all [Customer service requests](svc-csr.md) that are new "Open" status not yet handled. Each list item can be clicked on to open that Customer service request. This widget automatically updates approximately every 5 minutes.
+
+Columns displayed are priority, requested date, customer name and a second line with the request for service summary.
+
+Available to the following roles:
+
+- Business administration
+- Business administration - restricted
+- Service manager
+- Service manager - restricted
+- Service technician
+- Service technician - restricted
+
+Available filter criteria:
+
+- Customer tags
+
 #### Not Scheduled
 
 ![not scheduled](img/widget-not-scheduled.png)
@@ -132,6 +153,8 @@ Available filter criteria:
 - Work order item tags
 - Work order Status
 
+
+
 #### Reminders
 
 ![reminders](img/widget-reminders.png)