docs/8.0/ayanova/docs/svc-workorders.md

@@ -325,6 +325,41 @@ The Sequence controls the order in which work order items are displayed in the f
 
 This field is intended to provide lengthy instructions to the service technician about this work order item being serviced. These notes will display in the stock Service Dispatch work order report.
 
+#### Request date
+
+This field is provided for recording a specific date service was requested by the customer. A workorder may not be created till the following day, but you may want to track when a customer requested service against when you were able to schedule a user to perform it, or against when service was actually performed to determine if you need to hire additional staff to meet your customer's needs.
+
+This field will display in the stock Service Dispatch work order report.
+
+#### Work order item status
+
+Used to indicate the particular status of this work order item. This is different from the work order status and has it's own [Work order item status help page](svc-work-order-item-status.md).  This field will display on the stock Service Dispatch report and can be optionally selected as the source of the color displayed in schedules for work orders.
+
+#### Work order item priority
+
+Used to indicate the priority of this work order item. Priority has it's own [Work order item priority help page](svc-work-order-item-status.md).  This field will display on the stock Service Dispatch report and can be optionally selected as the source of the color displayed in schedules for work orders.
+
+#### Warranty service
+
+Check this box if the work is covered under warranty. This is for reference, filtering and reporting purposes.
+
+#### Work order item Custom fields
+
+If the form has been [customized](ay-customize.md) and [custom fields](ay-customize.md#custom-fields) enabled for the work order item they will display here.
+
+#### Work order item Tags
+
+Optional [tags control](ay-start-form-tags.md) for categorizing and notification [filtering](home-notify-subscriptions.md#tags) work order items independantly from the work order overall.
+
+#### Work order item Wiki
+
+Optional [wiki control](ay-start-form-wiki.md) specifically for this work order item.
+
+#### Work order item Attached files
+
+Optional [attachments control](ay-start-form-attachments.md) to attach files to this work order item.
+
+
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 ## Anatomy of a workorder