docs/8.0/ayanova/docs/svc-workorders.md

@@ -28,7 +28,7 @@ The user interface mirrors the logical structure of a work order with a single h
 
 Let's walk through creating a simple work order:
 
-#### Create new work order
+#### Create the new work order
 
 From the `Service` -> `Work orders` data table click on the new button `+` at the top to create a new work order
 
@@ -118,13 +118,13 @@ This is a simple work order so we'll leave the other fields in the header empty
 
 Next up is to create a new Work order item to specify the equipment to be serviced and to schedule a service technician:
 
-#### Work order item
+#### Add a work order item
 
 Currently our work order only has a Header, there are no work order items so let's add one now. Work order items are added from the Items context menu:
 
 ![Work order walkthrough 14](img/svc-work-order-walk14.png)
 
-Because there are no existing items there is only one option:
+Because there are no existing items and no item is selected there is only one option:
 
 ![Work order walkthrough 15](img/svc-work-order-walk15.png)
 
@@ -181,22 +181,20 @@ Once we save this work order, Lamar the technician selected will see this item a
 
 At this point the work order is completed for scheduling purposes.
 
-Once the Unit is serviced by Lamar, he will fill out the billable details in the work order by creating a Work order item Labor record.  AyaNova has a shortcut to save time - the Scheduled user record can be turned into a Labor record with a click from the Scheduled Users area context menu:
+#### Entering labor and completing the work order
+
+Once the Unit is serviced by Lamar, he will fill out the billable details in the work order by creating a Work order item Labor record. AyaNova has a shortcut to save time - the Scheduled user record can be turned into a Labor record with a click from the Scheduled Users area context menu:
 
 ![Work order walkthrough 23](img/svc-work-order-walk23.png)
 
-The *Convert to labor* menu item creates a new work order item Labor record, adds it to the current work order item and copies the details from the Scheduled user record:
+The _Convert to labor_ menu item creates a new work order item Labor record, adds it to the current work order item and copies the details from the Scheduled user record:
 
 ![Work order walkthrough 24](img/svc-work-order-walk24.png)
 
-All that remains to be done here is for Lamar to optionally enter the details of the work he has done in the *Service details* field which will display on the various reports and be recorded for future reference.
+All that remains to be done here is for Lamar to optionally enter the details of the work he has done in the _Service details_ field which will display on the various reports and be recorded for future reference.
 
 At this point this work order is completed and ready for invoicing.
 
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 ## How to use collections