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2021-06-14 20:27:09 +00:00
parent 00a3f29fb2
commit 2896660e93
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# NOTIFICATIONS
[DOCUMENTATION UNDER CONSTRUCTION]
This form shows "in app" notifications received in the last 90 days.
Notifications are kept for 90 days then automatically deleted.
Notes for docs / items to cover
TODO: Notes for docs / items to cover
- TAG changes on work order header and Workorder related notifications for *descendants* on work orders.
Most work order descendant notifications will use the Work order header tags for comparison with their notification setting with the exception of descendants that have their own Tags (Work order items and Work order item Units are currently the only descendants with their own tags).
@@ -11,3 +13,9 @@ For all other descendants, they will process notifications and filter by tag aga
Changing the work order header tags on an existing work order does not automatically trigger a re-evaluation of descendant notification items. Only when those descendants themselves are edited and saved will the tags be re-assessed. This means that ideally tags should be set *first* on the work order before any descendant items that might be dependant on certain tags being present.
- TIPS
Workorder status related notification uses:
Completed - Use workorder status change type notification and any status that is of type completed relevant to user to get relevant completed state notification
Completed follow up - follow up with customer after service with a workorder status age type notification on a completed type status and set age value to desired wait time to follow up.

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@@ -87,7 +87,6 @@ There are no settings adjustable for in app General notifications, however Users
| ScheduledOnWorkorder | User is scheduled on (added to) a Work order |
| ScheduledOnWorkorderImminent | Scheduled date and time reached for workorder which User is scheduled |
| WorkorderCompletedStatusOverdue | Workorder not set to a "Completed" type Status before the selected duration from created date |
| WorkorderCompleted | Service work order is set to any status that is flagged as a "Completed" type of status. (Customer and User notification) |
| OutsideServiceOverdue | An item sent for 3rd party service is overdue from projected repair time frame |
| OutsideServiceReceived | An item sent for 3rd party service has been received back |
| PartRequestReceived | An out of stock part requested via a Workorder has been received |
@@ -103,5 +102,5 @@ There are no settings adjustable for in app General notifications, however Users
| QuoteStatusAge | A Quote has been sitting at the selected status for longer than the selected time frame |
| CopyOfCustomerNotification | Copy of any notification sent to Customer for AyaNova User. Filterable by Customer Tag |
| WorkorderCreatedForCustomer | Customer notification sent when a service type work order is created for them |
| WorkorderCompletedFollowUp | User notification sent after selected duration has passed since workorder set to a "Completed" type of status |