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# NOTIFICATIONS
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[DOCUMENTATION UNDER CONSTRUCTION]
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This form shows "in app" notifications received in the last 90 days.
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Notifications are kept for 90 days then automatically deleted.
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Notes for docs / items to cover
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TODO: Notes for docs / items to cover
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- TAG changes on work order header and Workorder related notifications for *descendants* on work orders.
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Most work order descendant notifications will use the Work order header tags for comparison with their notification setting with the exception of descendants that have their own Tags (Work order items and Work order item Units are currently the only descendants with their own tags).
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@@ -11,3 +13,9 @@ For all other descendants, they will process notifications and filter by tag aga
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Changing the work order header tags on an existing work order does not automatically trigger a re-evaluation of descendant notification items. Only when those descendants themselves are edited and saved will the tags be re-assessed. This means that ideally tags should be set *first* on the work order before any descendant items that might be dependant on certain tags being present.
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- TIPS
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Workorder status related notification uses:
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Completed - Use workorder status change type notification and any status that is of type completed relevant to user to get relevant completed state notification
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Completed follow up - follow up with customer after service with a workorder status age type notification on a completed type status and set age value to desired wait time to follow up.
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@@ -87,7 +87,6 @@ There are no settings adjustable for in app General notifications, however Users
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| ScheduledOnWorkorder | User is scheduled on (added to) a Work order |
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| ScheduledOnWorkorderImminent | Scheduled date and time reached for workorder which User is scheduled |
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| WorkorderCompletedStatusOverdue | Workorder not set to a "Completed" type Status before the selected duration from created date |
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| WorkorderCompleted | Service work order is set to any status that is flagged as a "Completed" type of status. (Customer and User notification) |
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| OutsideServiceOverdue | An item sent for 3rd party service is overdue from projected repair time frame |
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| OutsideServiceReceived | An item sent for 3rd party service has been received back |
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| PartRequestReceived | An out of stock part requested via a Workorder has been received |
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@@ -103,5 +102,5 @@ There are no settings adjustable for in app General notifications, however Users
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| QuoteStatusAge | A Quote has been sitting at the selected status for longer than the selected time frame |
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| CopyOfCustomerNotification | Copy of any notification sent to Customer for AyaNova User. Filterable by Customer Tag |
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| WorkorderCreatedForCustomer | Customer notification sent when a service type work order is created for them |
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| WorkorderCompletedFollowUp | User notification sent after selected duration has passed since workorder set to a "Completed" type of status |
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@@ -380,7 +380,7 @@ namespace AyaNova.Api.Controllers
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TranslationKeysToFetch.Add("NotifyEventContractExpiring");
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TranslationKeysToFetch.Add("NotifyEventCSRAccepted");
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TranslationKeysToFetch.Add("NotifyEventCSRRejected");
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TranslationKeysToFetch.Add("NotifyEventWorkorderCompleted");
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//TranslationKeysToFetch.Add("NotifyEventWorkorderCompleted"); REMOVED REDUNDANT COVERED BY OTHERS
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TranslationKeysToFetch.Add("NotifyEventQuoteStatusChange");
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TranslationKeysToFetch.Add("NotifyEventQuoteStatusAge");
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TranslationKeysToFetch.Add("NotifyEventObjectAge");
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@@ -395,7 +395,7 @@ namespace AyaNova.Api.Controllers
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TranslationKeysToFetch.Add("NotifyEventNotifyHealthCheck");
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TranslationKeysToFetch.Add("NotifyEventBackupStatus");
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TranslationKeysToFetch.Add("NotifyEventCustomerServiceImminent");
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//TranslationKeysToFetch.Add("NotifyEventPartRequested");
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//TranslationKeysToFetch.Add("NotifyEventPartRequested"); REMOVED REDUNDANT COVERED BY OTHERS
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TranslationKeysToFetch.Add("NotifyEventWorkorderTotalExceedsThreshold");
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TranslationKeysToFetch.Add("NotifyEventWorkorderStatusAge");
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TranslationKeysToFetch.Add("NotifyEventUnitWarrantyExpiry");
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@@ -404,7 +404,7 @@ namespace AyaNova.Api.Controllers
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TranslationKeysToFetch.Add("NotifyEventGeneralNotification");
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TranslationKeysToFetch.Add("NotifyEventCopyOfCustomerNotification");
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TranslationKeysToFetch.Add("NotifyEventWorkorderCreatedForCustomer");
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TranslationKeysToFetch.Add("NotifyEventWorkorderCompletedFollowUp");
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//TranslationKeysToFetch.Add("NotifyEventWorkorderCompletedFollowUp"); REMOVED REDUNDANT COVERED BY OTHERS
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var LT = await TranslationBiz.GetSubsetStaticAsync(TranslationKeysToFetch, translationId);
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@@ -415,7 +415,7 @@ namespace AyaNova.Api.Controllers
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventContractExpiring"], Id = (long)NotifyEventType.ContractExpiring });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventCSRAccepted"], Id = (long)NotifyEventType.CSRAccepted });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventCSRRejected"], Id = (long)NotifyEventType.CSRRejected });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventWorkorderCompleted"], Id = (long)NotifyEventType.WorkorderCompleted });
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//ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventWorkorderCompleted"], Id = (long)NotifyEventType.WorkorderCompleted });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventQuoteStatusChange"], Id = (long)NotifyEventType.QuoteStatusChange });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventQuoteStatusAge"], Id = (long)NotifyEventType.QuoteStatusAge });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventObjectAge"], Id = (long)NotifyEventType.ObjectAge });
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@@ -440,7 +440,7 @@ namespace AyaNova.Api.Controllers
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventCopyOfCustomerNotification"], Id = (long)NotifyEventType.CopyOfCustomerNotification });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventWorkorderCreatedForCustomer"], Id = (long)NotifyEventType.WorkorderCreatedForCustomer });
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ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventWorkorderCompletedFollowUp"], Id = (long)NotifyEventType.WorkorderCompletedFollowUp });
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//ReturnList.Add(new NameIdItem() { Name = LT["NotifyEventWorkorderCompletedFollowUp"], Id = (long)NotifyEventType.WorkorderCompletedFollowUp });
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}
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else if (keyNameInLowerCase == StringUtil.TrimTypeName(typeof(NotifyDeliveryMethod).ToString()).ToLowerInvariant())
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@@ -40,9 +40,9 @@ namespace AyaNova.Biz
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GeneralNotification = 27,//* NO OBJECT old quick notification, refers now to any direct text notification internal or user to user used for system notifications (default delivers in app but user can opt to also get email)
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ServerOperationsProblem = 28,//* NO OBJECT and serious issue with server operations requiring intervention,
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QuoteStatusAge = 29,//* Quote object Created / Updated, conditional on exact status selected IdValue, Tags conditional, advance notice can be set
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WorkorderCompleted = 30, //*Service work order is set to any status that is flagged as a "Completed" type of status. Customer & User
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//WorkorderCompleted = 30, REMOVED REDUNDANT COVERED BY OTHERS//*Service work order is set to any status that is flagged as a "Completed" type of status. Customer & User
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WorkorderCreatedForCustomer = 31, //*Service work order is created for Customer, only applies to that customer user notify sub for that customer, customer id is in conditional ID value for subscription
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WorkorderCompletedFollowUp = 32, //* Service workorder closed status follow up again after this many TIMESPAN
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//WorkorderCompletedFollowUp = 32, REMOVED REDUNDANT COVERED BY OTHERS //* Service workorder closed status follow up again after this many TIMESPAN
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SendUserCredentials = 33 // Internal System use only: When user generates new credentials and sends them this is the notification type for that see UserBiz GenerateCredsAndEmailUser
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//POTENTIAL OTHER NOTIFICATIONS:
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