docs/8.0/ayanova/docs/home-notify-subscriptions.md

@@ -49,7 +49,11 @@ In the case of an event that can have a report associated with it, you can selec
 
 ### Delivery method
 
-Currently you can choose between In application which will deliver to the [notifications](home-notifications.md) form and alert via the bell icon at the top of the AyaNova application window and email / SMS delivery via SMTP.
+Currently you can choose between `In application` or SMTP (internet email) delivery.
+
+In app will deliver to the AyaNova [notifications](home-notifications.md) form and alert via the bell icon at the top of the AyaNova application window.
+
+SMTP / email delivery will send notifications to an SMTP server however this form of delivery can work with many different communications methods including 3rd party communication platforms and SMS / MMS via email gateways (see below).
 
 AyaNova SMTP (email delivery) notification messages are deliberately as short as possible, plain text with simple links where necessary and to the point so they work well with 3rd party services and small devices.
 
@@ -57,21 +61,31 @@ AyaNova SMTP (email delivery) notification messages are deliberately as short as
 
 Delivery via SMS / Text message is supported through email delivery as nearly all cellular providers have a special "gateway" address that can be used for email to text deliveries.
 
+Wiki How has an overview: [SMS / MMS gateway](https://www.wikihow.com/Send-a-Text-from-Email)
+
 For example, in the US AT&T customers can use the address ##########@txt.att.net substituting the ### symbols for their cellular phone number.
 
 The web site [https://smsemailgateway.com/](https://smsemailgateway.com/) hosts a public domain list of many global cellular providers and their email gateway account.
 
 Most providers also list this information on their web sites, look for the terms SMS Email Gateway address or contact them directly to get the address.
 
+#### Charges may apply
+
+Depending on the cellular data plan charges may apply for receiving notification texts, check with your provider.
+
 #### Slack and other communication services
 
 Many communication services support an SMTP gateway that can work with AyaNova's notification system; for example Slack supports sending emails to Slack in [several ways](https://slack.com/help/articles/206819278-Send-emails-to-Slack).
 
+#### Duplicate subscriptions for different delivery methods
+
+Users can create any number of duplicate notification subscriptions with different delivery methods for more complex scenarios such as a dedicated Slack email address, Gmail address, SMS text delivery to a smart phone, in app etc etc.  In this way you can be notified in multiple ways at once for critical notifications.
+
 ### Deliver to Address
 
-If email / SMS delivery method is chosen this field is where you enter the address for delivery. If it is to your SMS / MMS device then you must set the address provided by your cellular provider for their [SMS / MMS gateway](https://www.wikihow.com/Send-a-Text-from-Email)
+If SMTP / email delivery method is chosen this field is where you enter the address where the notification is delivered.
 
-By default AyaNova will fill this field in with your email address set in your [User settings](home-user-settings.md) form however you can change it to any value you wish.
+By default AyaNova will fill this field in with your email address if it's set in your [User settings](home-user-settings.md) form however you can change it to any value you wish.
 
 ### Tags
 
@@ -100,7 +114,7 @@ When an event takes place at the server that triggers events related to server o
 ## General notification type
 
 The General notification type is a special case, all users are automatically subscribed to In Application delivery of general notifications meaning they will always receive critical system notifications as well as direct notifications from other users **inside AyaNova application**
-There are no settings adjustable for in app General notifications, however Users can also subscribe to this same type of notification to be delivered via email / sms optionally.
+There are no settings adjustable for in app General notifications.
 
 ## Notification event types