docs/8.0/ayanova/docs/adm-global-settings.md

@@ -4,7 +4,7 @@
 
 
 ## Customer Access
-This section controls the rights granted to Customer type users (known as **"Contacts"**)  who log into AyaNova using their Customer Contact AyaNova User account for self service options.
+This section controls the rights granted to Customer type Users (known as **"Contacts"**)  who log into AyaNova using their Customer Contact AyaNova User account for self service options.
 
 ### Controls
 Each feature that Contacts have access to in AyaNova is listed with controls to grant or deny rights to that feature:
@@ -22,7 +22,7 @@ Tags are matched to **any single** matching tag in the selected tags.  This mean
 These settings control access to features in AyaNova for Customer Contact users
 
 * Default work order report - sets which Work order report is available to Customers through AyaNova.  If not set they are not able to print their own work order reports
-* Customer Service Request extra information - sets HTML markup displayed to the Customer in their Customer Service Request form.  This optional display is available to provide specific instructions to Customers when they fill out Customer service requests
+* Customer Service Request message to Customer - sets message displayed to the Customer in their Customer Service Request form.  This optional display is available to provide specific instructions to Customers when they fill out Customer service requests.  It is displayed as plain text at the top of the CSR form
 * Customer Service Requests - Customer service requests: viewing a list of CSR's, creating new CSR's and viewing existing CSR's
 * WorkOrders - Customer Work orders: view a list, open (special limited Customer version of Workorder form without pricing or restricted information) and optionaly print work orders 
 * Work order header Wiki - View the Wiki section of the Work order Header (no other Wiki parts of Work Order) if they are able to view their own work orders