364 lines
18 KiB
HTML
364 lines
18 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="utf-8" />
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<meta name="viewport" content="width=device-width, initial-scale=1" />
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<title>AyaNova service management software</title>
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<meta
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name="keywords"
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content="customer service software, ayanova, service, customer"
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/>
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<meta
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name="description"
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content="AyaNova customer service software came about as we needed our own software to provide service"
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/>
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<link
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href="https://cdn.jsdelivr.net/npm/bootstrap@5.2.0/dist/css/bootstrap.min.css"
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rel="stylesheet"
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integrity="sha384-gH2yIJqKdNHPEq0n4Mqa/HGKIhSkIHeL5AyhkYV8i59U5AR6csBvApHHNl/vI1Bx"
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crossorigin="anonymous"
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/>
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<link href="/r/css/site.css" rel="stylesheet" />
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</head>
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<body>
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<div class="container">
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<nav class="navbar navbar-expand-lg fs-5">
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<div class="container-fluid">
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<a class="navbar-brand" href="/index.htm">
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<img
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src="/r/image/logo.svg"
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alt=""
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width="48"
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height="48"
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class="d-inline-block align-text-top"
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/>
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<span class="fs-4">AyaNova</span>
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</a>
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<button
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class="navbar-toggler"
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type="button"
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data-bs-toggle="collapse"
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data-bs-target="#navbarSupportedContent"
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aria-controls="navbarSupportedContent"
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aria-expanded="false"
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aria-label="Toggle navigation"
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>
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<span class="navbar-toggler-icon"></span>
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</button>
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<div
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class="collapse navbar-collapse"
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id="navbarSupportedContent"
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>
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<ul class="navbar-nav ms-auto mb-2 mb-lg-0">
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<li class="nav-item dropdown">
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<a
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class="nav-link dropdown-toggle"
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href="#"
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role="button"
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data-bs-toggle="dropdown"
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aria-expanded="false"
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>
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Features
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</a>
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<ul class="dropdown-menu">
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<li>
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<a class="dropdown-item" href="/index.htm#service"
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>Service</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="/index.htm#inventory"
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>Inventory</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="/index.htm#dashboard"
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>Dashboard</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="/index.htm#notifications"
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>Notifications</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="/index.htm#customizable"
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>Customizable</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="/index.htm#integration"
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>Accounting integration</a
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>
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</li>
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</ul>
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</li>
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<li class="nav-item">
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<a class="nav-link" href="/r/pricing.htm"
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>Pricing</a
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>
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</li>
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<li class="nav-item">
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<a
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class="nav-link"
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href="https://ayanova.com/docs/ay-evaluate/"
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>Try AyaNova now</a
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>
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</li>
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<li class="nav-item dropdown">
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<a
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class="nav-link active dropdown-toggle"
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href="#"
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role="button"
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data-bs-toggle="dropdown"
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aria-expanded="false"
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>
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Resources
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</a>
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<ul class="dropdown-menu">
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<li>
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<a
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class="dropdown-item"
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href="https://ayanova.com/docs"
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>AyaNova manual</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="https://contact.ayanova.com/contact"
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>Contact & Support</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="https://ayanova.com/docs/changelog/"
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>Release notes</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="/v7index.htm"
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>AyaNova 7 content</a
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>
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</li>
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<li>
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<a
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class="dropdown-item"
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href="/r/about.htm"
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>About us</a
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>
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</li>
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</ul>
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</li>
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</ul>
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</div>
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</div>
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</nav>
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</div>
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<main class="container py-5">
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<header>
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<div class="half-width-header p-3 pb-md-4 mx-auto text-center">
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<h1 class="display-4 fw-normal">About AyaNova</h1>
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</div>
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</header>
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<section class="ps-4">
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<div class="panel-body">
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<img
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class="d-inline-block align-text-top"
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src="/r/image/logo.svg"
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width="128"
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height="128"
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alt="Logo for AyaNova customer service software"
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title="Logo for AyaNova customer service software - a work shirt used by a technician that provides customer service"
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/>
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<h2>What does AyaNova mean?</h2>
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<p>
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It's not as mysterious as you might think: When we
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needed to apply for a legal trademark for our customer
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service software we had to use a unique word that would
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not conflict with anyone else's trademark.
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</p>
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<p>
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Being the computer geeks that we are, we wrote a program
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that generated millions of pronounceable words out of 8
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random letters or less, and then checked to see if used
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elsewhere.
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</p>
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<p>
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Likely words were then short listed for us. We thought
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AyaNova sounded "cool" and it stuck. We pronounce it
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<strong>A</strong>-ya-nova (like the immortal phrase of
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that famous auto service technician
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<a href="https://en.wikipedia.org/wiki/Fonzie">Fonzie</a
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>), but that's just us.
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</p>
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</div>
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</section>
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<section class="ps-4">
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<div class="panel-body">
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<img
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class="d-inline-block align-text-top"
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src="/r/image/bw-logo.svg"
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width="128"
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height="128"
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alt="Olde tyme Logo for AyaNova customer service software"
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title="Grayscale Logo for AyaNova customer service software - a work shirt used by a technician that provides customer service"
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/>
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<h2>How did AyaNova come about?</h2>
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<p>
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AyaNova® grew out of our own internal
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<b>work order and customer service software</b>
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application which we had developed for our own use in
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our company's repair shop and field service division
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when we found that there was no suitable customer
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service software available on the market that was
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affordable to us as a (then) small computer customer
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service business.
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</p>
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<p>
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Our needs were just as complex as they are for larger
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businesses: we needed to dispatch technicians generate
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computerized work orders, control our service expenses,
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track our customers and how many billable hours, parts
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and third party service expenses we were providing to
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them; however there was nothing affordable that
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addressed all the needs of a busy service and repair
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shop.
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</p>
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<p>
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<img
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class="pull-right"
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src="/r/image/AyaNovaCESchedule150.png"
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alt="old AyaNova 1.9 Schedule screen"
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title="Image of the very old AyaNova 1.x Schedule screen from the 90's"
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/>
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</p>
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<p>
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We built our own work order and customer service
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software originally in 1995 and continued to improve it
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over the years adding features like preventative
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maintenance scheduling, service and repair scheduling
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customer equipment database and tracking, special
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project management, customizable work orders for
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different departments, searchable knowledgebase,
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integration with QuickBooks, remote access via a web
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browser so that remote technicians could enter work
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orders search the database, check their dispatch
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schedule and much more.
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</p>
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<p>
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We realized that what worked for us just might be useful
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to others and so we put all our knowledge and experience
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gained working one on one with regular computer users on
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a daily basis both in our custom software development
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and computer service divisions into our customer service
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software program and published it publicly and
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trademarked it shortly after 2000.
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</p>
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<img
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class="d-inline-block align-text-top"
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src="/r/image/original-yellow-red-logo.svg"
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width="128"
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height="128"
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alt="Olde tyme Logo for AyaNova customer service software"
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title="Grayscale Logo for AyaNova customer service software - a work shirt used by a technician that provides customer service"
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/>
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<p>
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AyaNova® customer service software has since become
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popular way beyond our expectations with excellent sales
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globally and now many lesser imitators.
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</p>
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<p>
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From the start we decided that even though we were
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publishing customer service software to the whole world
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we would use a fresh approach to customer service
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software design using the same highly successful methods
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learned through years of building custom software much
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of it for service related industries.
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</p>
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<p>
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We believe in giving people what they actually need, not
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what we think they need and we continue to encourage our
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customers to give us feedback on every aspect of the
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program. Over time we have "grown"
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AyaNova® into a complete work order and customer
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service software application with hundreds of truly
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useful and unique features suggested by people "in
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the trenches" of service management from around the
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world.
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</p>
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<p>
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As we continue to grow our philosophy remains the same:
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<b
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>highest quality, easy to use repair shop / work
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order / customer service software</b
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>
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served up with personal service at an affordable price.
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</p>
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</div>
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</section>
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</main>
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<footer class="footer mt-auto py-5">
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<div class="gz-divider"></div>
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<div class="container">
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<div class="row">
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<p class="col-lg-6 pt-2 text-muted">
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© 2025 Ground Zero Tech-Works, Inc
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</p>
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<ul class="nav col-lg-6 justify-content-end">
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<li class="nav-item">
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<a
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href="/r/privacy.htm"
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class="nav-link px-2 text-muted"
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>Privacy policy</a
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>
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</li>
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<li class="nav-item">
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<a
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href="https://contact.ayanova.com/contact"
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class="nav-link px-2 text-muted"
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>Contact</a
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>
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</li>
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</ul>
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</div>
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</div>
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</footer>
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<script
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src="https://cdn.jsdelivr.net/npm/@popperjs/core@2.11.5/dist/umd/popper.min.js"
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crossorigin="anonymous"
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></script>
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<script
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src="https://cdn.jsdelivr.net/npm/bootstrap@5.2.0/dist/js/bootstrap.min.js"
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integrity="sha384-ODmDIVzN+pFdexxHEHFBQH3/9/vQ9uori45z4JjnFsRydbmQbmL5t1tQ0culUzyK"
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crossorigin="anonymous"
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></script>
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</body>
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</html>
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