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John Cardinal
2022-10-07 21:50:43 +00:00
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r/about.htm
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@@ -4,14 +4,9 @@
<meta charset="utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>AyaNova service management software</title>
<!-- <meta
name="keywords"
content=" service management software, work order software, ayanova, customer service software, repair shop, dispatch, service, preventative maintenance, service scheduling, employee scheduling software"
/>
<meta
name="description"
content="AyaNova work order &amp; service management software for repair shops. Features for customer service, employee scheduling, work orders, dispatch and preventive maintenance."
/> -->
<meta name="keywords" content="customer service software, ayanova, service, customer" />
<meta name="description" content="AyaNova customer service software came about as we needed our own software to provide service" />
<link
href="https://cdn.jsdelivr.net/npm/bootstrap@5.2.0/dist/css/bootstrap.min.css"
@@ -64,36 +59,48 @@
</a>
<ul class="dropdown-menu">
<li>
<a class="dropdown-item" href="/v8index.htm#service"
<a
class="dropdown-item"
href="/v8index.htm#service"
>Service</a
>
</li>
<li>
<a class="dropdown-item" href="/v8index.htm#inventory"
<a
class="dropdown-item"
href="/v8index.htm#inventory"
>Inventory</a
>
</li>
<li>
<a class="dropdown-item" href="/v8index.htm#dashboard"
<a
class="dropdown-item"
href="/v8index.htm#dashboard"
>Dashboard</a
>
</li>
<li>
<a class="dropdown-item" href="/v8index.htm#notifications"
<a
class="dropdown-item"
href="/v8index.htm#notifications"
>Notifications</a
>
</li>
<li>
<a class="dropdown-item" href="/v8index.htm#customizable"
<a
class="dropdown-item"
href="/v8index.htm#customizable"
>Customizable</a
>
</li>
<li>
<a class="dropdown-item" href="/v8index.htm#flexible"
<a
class="dropdown-item"
href="/v8index.htm#flexible"
>Flexible configurations</a
>
</li>
@@ -139,16 +146,146 @@
</nav>
</div>
<main class="container">
<div>
<h1>ABOUT</h1>
<p class="lead">
Test test test Test Test Test test test test Test
</p>
</div>
</main>
<main class="container py-5">
<header>
<div class="half-width-header p-3 pb-md-4 mx-auto text-center">
<h1 class="display-4 fw-normal">
About AyaNova
</h1>
</div>
</header>
<footer class="footer mt-auto py-5 ">
<section class="ps-4">
<div class="panel-body">
<img
class="d-inline-block align-text-top"
src="/r/image/logo.svg"
width="128"
height="128"
alt="Logo for AyaNova customer service software"
title="Logo for AyaNova customer service software - a work shirt used by a technician that provides customer service"
/>
<h2>What does AyaNova mean?</h2>
<p>
It's not as mysterious as you might think: When we
needed to apply for a legal trademark for our customer
service software we had to use a unique word that would
not conflict with anyone else's trademark.
</p>
<p>
Being the computer geeks that we are, we wrote a program
that generated millions of pronounceable words out of 8
random letters or less, and then checked to see if used
elsewhere.
</p>
<p>
Likely words were then short listed for us. We thought
AyaNova sounded "cool" and it stuck. We pronounce it
<strong>A</strong>-ya-nova (like the immortal phrase of
that famous auto service technician
<a href="https://en.wikipedia.org/wiki/Fonzie">Fonzie</a
>), but that's just us.
</p>
</div>
</section>
<section class="ps-4">
<div class="panel-body">
<img
class="d-inline-block align-text-top"
src="/r/image/bw-logo.svg"
width="128"
height="128"
alt="Olde tyme Logo for AyaNova customer service software"
title="Grayscale Logo for AyaNova customer service software - a work shirt used by a technician that provides customer service"
/>
<h2>How did AyaNova come about?</h2>
<p>
AyaNova&reg; grew out of our own internal
<b>work order and customer service software</b>
application which we had developed for our own use in
our company's repair shop and field service division
when we found that there was no suitable customer
service software available on the market that was
affordable to us as a (then) small computer customer
service business.
</p>
<p>
Our needs were just as complex as they are for larger
businesses: we needed to dispatch technicians generate
computerized work orders, control our service expenses,
track our customers and how many billable hours, parts
and third party service expenses we were providing to
them; however there was nothing affordable that
addressed all the needs of a busy service and repair
shop.
</p>
<p>
<img
class="pull-right"
src="/r/image/AyaNovaCESchedule150.png"
alt="old AyaNova 1.9 Schedule screen"
title="Image of the very old AyaNova 1.x Schedule screen from the 90's"
/>
</p>
<p>
We built our own work order and customer service
software originally in 1995 and continued to improve it
over the years adding features like preventative
maintenance scheduling, service and repair scheduling
customer equipment database and tracking, special
project management, customizable work orders for
different departments, searchable knowledgebase,
integration with QuickBooks, remote access via a web
browser so that remote technicians could enter work
orders search the database, check their dispatch
schedule and much more.
</p>
<p>
We realized that what worked for us just might be useful
to others and so we put all our knowledge and experience
gained working one on one with regular computer users on
a daily basis both in our custom software development
and computer service divisions into our customer service
software program and published it publicly and
trademarked it shortly after 2000.
</p>
<p>
AyaNova&reg; customer service software has since become
popular way beyond our expectations with excellent sales
globally and now many lesser imitators.
</p>
<p>
From the start we decided that even though we were
publishing customer service software to the whole world
we would use a fresh approach to customer service
software design using the same highly successful methods
learned through years of building custom software much
of it for service related industries.
</p>
<p>
We believe in giving people what they actually need, not
what we think they need and we continue to encourage our
customers to give us feedback on every aspect of the
program. Over time we have &quot;grown&quot;
AyaNova&reg; into a complete work order and customer
service software application with hundreds of truly
useful and unique features suggested by people &quot;in
the trenches&quot; of service management from around the
world.
</p>
<p>
As we continue to grow our philosophy remains the same:
<b
>highest quality, easy to use repair shop / work
order / customer service software</b
>
served up with personal service at an affordable price.
</p>
</div>
</section>
</main>
<footer class="footer mt-auto py-5">
<div class="gz-divider"></div>
<div class="container">
<div class="row">
@@ -163,13 +300,7 @@
>Privacy policy</a
>
</li>
<li class="nav-item">
<a
href="/r/license.htm"
class="nav-link px-2 text-muted"
>Licensing</a
>
</li>
<li class="nav-item">
<a
href="https://contact.ayanova.com/contact"