2.2 KiB
Common issues
Errors when starting QBI
Error code (HRESULT:0x80040418)
Usually this means that you need to be logged into your QuickBooks data file as the admin.
The first time QBI loads, QBI needs to be granted permission to access the QuickBooks company data file.
Run QuickBooks again, this time logging in as admin. Then run QBI.
Could not load file or assembly Interop.QBFCxx
This usually means that you have not installed (or uninstalled) the QBFC that is a required installation step
Redo your steps making sure you have installed the QBFC as indicated.
Could not start QuickBooks. Error code:(HRESULT:0x80040408)
QuickBooks needs to be running with the company file opened before starting QBI.
QuickBooks does not appear to be running error
QuickBooks needs to be running with the company file opened before starting QBI.
Other issues
The invoice amounts differ from AyaNova
The Rate set in QuickBooks for a Outside Service charge, or a Misc Expense charge or a Travel charge, or a Service charge is not what shows in the QuickBooks item Rate field - but instead is from what shows is the AyaNova retail charge for that item.
This is correct and is the way QBI tells QuickBooks what to charge for these items.
Please refer to the sections under Invoicing regarding these items.
Recently edited items don't show that way in QBI
You've edited service workorders, or edited AyaNova or QuickBooks objects, but QBI does not display these changes.
QBI caches QuickBooks and AyaNova information when QBI first loads - so if you enter new information into either QuickBooks or AyaNova with QBI running - QBI will not be aware of it until you refresh cached data from the main menu:
or restart QBI.
'xxList:ID not found' errors
This is usually becuase changes were made in QuickBooks or AyaNova after QBI loaded and so QBI's cached data is outdated. Select refresh menu item or restart QBI to re-cache the missing data.