1.8 KiB
ADM-LICENSE Placeholder
[UNDER CONSTRUCTION PRE-RELEASE]
todo: document how downgrade license frees up techs based on oldest login first
Key release
(docs note, this subsection name is linked from Client help adm-license.vue so keep in sync)
User starts AyaNova, no key found this is one of the options in UI License form under using a previously purchased key with an empty database
- can just fetch if it's not fetched yet
- was this being used before and want to start fresh? How to request the key be freed, implications etc
- was this being used before and want to use existing data? Link to restore page in docs
User count exceeded
If you receive an error message stating that the Server is locked due to exceeding licensed active scheduleable User limit this means that AyaNova has found there to be more Active Scheduleable Users than the license permits.
This is typically a sign that the database has been directly edited outside of AyaNova and needs to be fixed by restoring from backup made before the editing took place or, if it is absolutely certain this was the only change made, setting Scheduleable User's to Active=false to match the Licensed Active Schedulable user count.
Directly editing the database circumvents the many checks and balances for ensuring data integrity and can lead to breaking AyaNova completely or worse: problems that are not noticed for some time resulting in data damaged beyond reasonable repair.
Modifying the data outside of AyaNova itself should never be attempted unless directed by AyaNova technical support personnel.
Your support agreement does not cover damage caused by directly editing the database and if this is found to be the case it may lead to costly down time and hourly charges at our discretion to repair the damage.