636 lines
30 KiB
C#
636 lines
30 KiB
C#
using System;
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using System.Threading.Tasks;
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using Microsoft.EntityFrameworkCore;
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using System.Linq;
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using AyaNova.Util;
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using AyaNova.Api.ControllerHelpers;
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using Microsoft.Extensions.Logging;
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using AyaNova.Models;
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using Newtonsoft.Json.Linq;
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using System.Collections.Generic;
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using Newtonsoft.Json;
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namespace AyaNova.Biz
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{
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internal class CustomerServiceRequestBiz : BizObject, IJobObject, ISearchAbleObject, IReportAbleObject, IExportAbleObject, IImportAbleObject, INotifiableObject
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{
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internal CustomerServiceRequestBiz(AyContext dbcontext, long currentUserId, long userTranslationId, AuthorizationRoles UserRoles)
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{
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ct = dbcontext;
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UserId = currentUserId;
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UserTranslationId = userTranslationId;
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CurrentUserRoles = UserRoles;
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BizType = AyaType.CustomerServiceRequest;
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}
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internal static CustomerServiceRequestBiz GetBiz(AyContext ct, Microsoft.AspNetCore.Http.HttpContext httpContext = null)
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{
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if (httpContext != null)
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return new CustomerServiceRequestBiz(ct, UserIdFromContext.Id(httpContext.Items), UserTranslationIdFromContext.Id(httpContext.Items), UserRolesFromContext.Roles(httpContext.Items));
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else
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return new CustomerServiceRequestBiz(ct, 1, ServerBootConfig.AYANOVA_DEFAULT_TRANSLATION_ID, AuthorizationRoles.BizAdmin);
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//EXISTS
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internal async Task<bool> ExistsAsync(long id)
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{
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return await ct.CustomerServiceRequest.AnyAsync(z => z.Id == id);
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//CREATE
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//
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internal async Task<CustomerServiceRequest> CreateAsync(CustomerServiceRequest newObject)
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{
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await ValidateAsync(newObject, null);
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if (HasErrors)
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return null;
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else
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{
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newObject.Tags = TagBiz.NormalizeTags(newObject.Tags);
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newObject.CustomFields = JsonUtil.CompactJson(newObject.CustomFields);
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await ct.CustomerServiceRequest.AddAsync(newObject);
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await ct.SaveChangesAsync();
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await EventLogProcessor.LogEventToDatabaseAsync(new Event(UserId, newObject.Id, BizType, AyaEvent.Created), ct);
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await SearchIndexAsync(newObject, true);
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await TagBiz.ProcessUpdateTagsInRepositoryAsync(ct, newObject.Tags, null);
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await HandlePotentialNotificationEvent(AyaEvent.Created, newObject);
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return newObject;
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}
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//GET
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//
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internal async Task<CustomerServiceRequest> GetAsync(long id, bool logTheGetEvent = true)
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{
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var ret = await ct.CustomerServiceRequest.AsNoTracking().SingleOrDefaultAsync(m => m.Id == id);
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if (logTheGetEvent && ret != null)
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await EventLogProcessor.LogEventToDatabaseAsync(new Event(UserId, id, BizType, AyaEvent.Retrieved), ct);
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return ret;
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//UPDATE
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//
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internal async Task<CustomerServiceRequest> PutAsync(CustomerServiceRequest putObject)
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{
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var dbObject = await GetAsync(putObject.Id, false);
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if (dbObject == null)
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{
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AddError(ApiErrorCode.NOT_FOUND, "id");
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return null;
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}
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putObject.Tags = TagBiz.NormalizeTags(putObject.Tags);
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putObject.CustomFields = JsonUtil.CompactJson(putObject.CustomFields);
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await ValidateAsync(putObject, dbObject);
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if (HasErrors) return null;
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ct.Replace(dbObject, putObject);
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try
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{
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await ct.SaveChangesAsync();
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}
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catch (DbUpdateConcurrencyException)
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{
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if (!await ExistsAsync(putObject.Id))
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AddError(ApiErrorCode.NOT_FOUND);
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else
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AddError(ApiErrorCode.CONCURRENCY_CONFLICT);
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return null;
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}
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await EventLogProcessor.LogEventToDatabaseAsync(new Event(UserId, dbObject.Id, BizType, AyaEvent.Modified), ct);
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await SearchIndexAsync(putObject, false);
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await TagBiz.ProcessUpdateTagsInRepositoryAsync(ct, putObject.Tags, dbObject.Tags);
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await HandlePotentialNotificationEvent(AyaEvent.Modified, putObject, dbObject);
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return dbObject;
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//DELETE
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//
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internal async Task<bool> DeleteAsync(long id)
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{
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using (var transaction = await ct.Database.BeginTransactionAsync())
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{
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CustomerServiceRequest dbObject = await GetAsync(id, false);
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if (dbObject == null)
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{
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AddError(ApiErrorCode.NOT_FOUND);
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return false;
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}
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ValidateCanDelete(dbObject);
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if (HasErrors)
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return false;
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{
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var IDList = await ct.Review.AsNoTracking().Where(x => x.AType == AyaType.CustomerServiceRequest && x.ObjectId == id).Select(x => x.Id).ToListAsync();
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if (IDList.Count() > 0)
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{
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ReviewBiz b = new ReviewBiz(ct, UserId, UserTranslationId, CurrentUserRoles);
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foreach (long ItemId in IDList)
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if (!await b.DeleteAsync(ItemId, transaction))
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{
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AddError(ApiErrorCode.CHILD_OBJECT_ERROR, null, $"Review [{ItemId}]: {b.GetErrorsAsString()}");
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return false;
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}
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}
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}
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ct.CustomerServiceRequest.Remove(dbObject);
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await ct.SaveChangesAsync();
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//Log event
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await EventLogProcessor.DeleteObjectLogAsync(UserId, BizType, dbObject.Id, dbObject.Name, ct);
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await Search.ProcessDeletedObjectKeywordsAsync(dbObject.Id, BizType, ct);
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await TagBiz.ProcessDeleteTagsInRepositoryAsync(ct, dbObject.Tags);
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await FileUtil.DeleteAttachmentsForObjectAsync(BizType, dbObject.Id, ct);
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await transaction.CommitAsync();
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await HandlePotentialNotificationEvent(AyaEvent.Deleted, dbObject);
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return true;
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}
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//SEARCH
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//
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private async Task SearchIndexAsync(CustomerServiceRequest obj, bool isNew)
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{
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var SearchParams = new Search.SearchIndexProcessObjectParameters(UserTranslationId, obj.Id, BizType);
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DigestSearchText(obj, SearchParams);
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if (isNew)
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await Search.ProcessNewObjectKeywordsAsync(SearchParams);
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else
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await Search.ProcessUpdatedObjectKeywordsAsync(SearchParams);
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}
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public async Task<Search.SearchIndexProcessObjectParameters> GetSearchResultSummary(long id, AyaType specificType)
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{
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var obj = await GetAsync(id, false);
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var SearchParams = new Search.SearchIndexProcessObjectParameters();
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DigestSearchText(obj, SearchParams);
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return SearchParams;
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}
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public void DigestSearchText(CustomerServiceRequest obj, Search.SearchIndexProcessObjectParameters searchParams)
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{
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if (obj != null)
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searchParams.AddText(obj.Notes)
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.AddText(obj.Name)
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.AddText(obj.Wiki)
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.AddText(obj.Tags)
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.AddText(obj.CustomerReferenceNumber)
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.AddCustomFields(obj.CustomFields);
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//VALIDATION
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//
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private async Task ValidateAsync(CustomerServiceRequest proposedObj, CustomerServiceRequest currentObj)
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{
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bool isNew = currentObj == null;
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if (!isNew)
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{
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//if it was already accepted then it must stay accepted
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if (currentObj.Status == CustomerServiceRequestStatus.Accepted && proposedObj.Status != CustomerServiceRequestStatus.Accepted)
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{
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AddError(ApiErrorCode.INVALID_OPERATION, "generalerror", "Already accepted, can't be changed");//User should never see this but an api user might as it's a form locked thing
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}
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}
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//Name required BUT NOT REQUIRED TO BE UNIQUE
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if (string.IsNullOrWhiteSpace(proposedObj.Name))
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AddError(ApiErrorCode.VALIDATION_REQUIRED, "name");
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//if unit, it must both exist and belong to this CustomerId
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if (proposedObj.UnitId != null)
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{
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if (!await ct.Unit.AnyAsync(z => z.Id == proposedObj.UnitId && z.CustomerId == proposedObj.CustomerId))
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{
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AddError(ApiErrorCode.VALIDATION_INVALID_VALUE, "unitId", "Unit is not valid, it must exist and belong to the Customer");//no need to localize, this is for api users only as the UI should never allow this
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}
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}
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//Any form customizations to validate?
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var FormCustomization = await ct.FormCustom.AsNoTracking().SingleOrDefaultAsync(x => x.FormKey == AyaType.CustomerServiceRequest.ToString());
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if (FormCustomization != null)
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{
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//Yeppers, do the validation, there are two, the custom fields and the regular fields that might be set to required
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//validate users choices for required non custom fields
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RequiredFieldsValidator.Validate(this, FormCustomization, proposedObj);
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//validate custom fields
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CustomFieldsValidator.Validate(this, FormCustomization, proposedObj.CustomFields);
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}
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}
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private void ValidateCanDelete(CustomerServiceRequest inObj)
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{
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//whatever needs to be check to delete this object
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//can't delete if it's accepted
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//REPORTING
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//
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public async Task<JArray> GetReportData(DataListSelectedRequest dataListSelectedRequest, Guid jobId)
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{
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var idList = dataListSelectedRequest.SelectedRowIds;
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JArray ReportData = new JArray();
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while (idList.Any())
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{
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var batch = idList.Take(IReportAbleObject.REPORT_DATA_BATCH_SIZE);
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idList = idList.Skip(IReportAbleObject.REPORT_DATA_BATCH_SIZE).ToArray();
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//query for this batch, comes back in db natural order unfortunately
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var batchResults = await ct.CustomerServiceRequest.AsNoTracking().Where(z => batch.Contains(z.Id)).ToArrayAsync();
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//order the results back into original
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var orderedList = from id in batch join z in batchResults on id equals z.Id select z;
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batchResults = null;
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foreach (CustomerServiceRequest w in orderedList)
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{
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if (!ReportRenderManager.KeepGoing(jobId)) return null;
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await PopulateVizFields(w);
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var jo = JObject.FromObject(w);
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if (!JsonUtil.JTokenIsNullOrEmpty(jo["CustomFields"]))
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jo["CustomFields"] = JObject.Parse((string)jo["CustomFields"]);
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ReportData.Add(jo);
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}
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orderedList = null;
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}
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vc.Clear();
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return ReportData;
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}
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private VizCache vc = new VizCache();
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//populate viz fields from provided object
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private async Task PopulateVizFields(CustomerServiceRequest o)
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{
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if (customerServiceRequestStatusEnumList == null)
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customerServiceRequestStatusEnumList = await AyaNova.Api.Controllers.EnumListController.GetEnumList(
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StringUtil.TrimTypeName(typeof(CustomerServiceRequestStatus).ToString()),
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UserTranslationId,
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CurrentUserRoles);
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if (customerServiceRequestPriorityEnumList == null)
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customerServiceRequestPriorityEnumList = await AyaNova.Api.Controllers.EnumListController.GetEnumList(
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StringUtil.TrimTypeName(typeof(CustomerServiceRequestPriority).ToString()),
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UserTranslationId,
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CurrentUserRoles);
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if (o.UnitId != null)
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{
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if (!vc.Has("unitserial", o.UnitId))
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vc.Add(await ct.Unit.AsNoTracking().Where(x => x.Id == o.UnitId).Select(x => x.Serial).FirstOrDefaultAsync(), "unitserial", o.UnitId);
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o.UnitViz = vc.Get("unitserial", o.UnitId);
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}
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if (!vc.Has("customer", o.CustomerId))
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vc.Add(await ct.Customer.AsNoTracking().Where(x => x.Id == o.CustomerId).Select(x => x.Name).FirstOrDefaultAsync(), "customer", o.CustomerId);
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o.CustomerViz = vc.Get("customer", o.CustomerId);
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if (o.WorkOrderItemId != null)
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{
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if (!vc.Has("woserial", o.WorkOrderItemId))
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vc.Add((await WorkOrderBiz.GetWorkOrderSerialFromRelativeAsync(AyaType.WorkOrderItem, (long)o.WorkOrderItemId, ct)).ToString(), "woserial", o.WorkOrderItemId);
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o.WorkOrderSerialViz = vc.Get("woserial", o.WorkOrderItemId);
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}
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if (!vc.Has("user", o.RequestedByUserId))
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vc.Add(await ct.User.AsNoTracking().Where(x => x.Id == o.RequestedByUserId).Select(x => x.Name).FirstOrDefaultAsync(), "user", o.RequestedByUserId);
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o.RequestedByUserViz = vc.Get("user", o.RequestedByUserId);
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o.StatusViz = customerServiceRequestStatusEnumList.Where(x => x.Id == (long)o.Status).Select(x => x.Name).First();
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o.PriorityViz = customerServiceRequestPriorityEnumList.Where(x => x.Id == (long)o.Priority).Select(x => x.Name).First();
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}
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private List<NameIdItem> customerServiceRequestStatusEnumList = null;
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private List<NameIdItem> customerServiceRequestPriorityEnumList = null;
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////////////////////////////////////////////////////////////////////////////////////////////////
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// IMPORT EXPORT
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//
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public async Task<JArray> GetExportData(DataListSelectedRequest dataListSelectedRequest, Guid jobId)
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{
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//for now just re-use the report data code
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//this may turn out to be the pattern for most biz object types but keeping it seperate allows for custom usage from time to time
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return await GetReportData(dataListSelectedRequest, jobId);
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}
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public async Task<List<string>> ImportData(AyImportData importData)
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{
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List<string> ImportResult = new List<string>();
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string ImportTag = $"imported-{FileUtil.GetSafeDateFileName()}";
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var jsset = JsonSerializer.CreateDefault(new JsonSerializerSettings { ContractResolver = new AyaNova.Util.JsonUtil.ShouldSerializeContractResolver(new string[] { "Concurrency", "Id", "CustomFields" }) });
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foreach (JObject j in importData.Data)
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{
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var w = j.ToObject<CustomerServiceRequest>(jsset);
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if (j["CustomFields"] != null)
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w.CustomFields = j["CustomFields"].ToString();
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w.Tags.Add(ImportTag);//so user can find them all and revert later if necessary
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var res = await CreateAsync(w);
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if (res == null)
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{
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ImportResult.Add($"* {w.Name} - {this.GetErrorsAsString()}");
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this.ClearErrors();
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}
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else
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{
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ImportResult.Add($"{w.Name} - ok");
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}
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}
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return ImportResult;
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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//JOB / OPERATIONS
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//
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public async Task HandleJobAsync(OpsJob job)
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{
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//Hand off the particular job to the corresponding processing code
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//NOTE: If this code throws an exception the caller (JobsBiz::ProcessJobsAsync) will automatically set the job to failed and log the exeption so
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//basically any error condition during job processing should throw up an exception if it can't be handled
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switch (job.JobType)
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{
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case JobType.BatchCoreObjectOperation:
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await ProcessBatchJobAsync(job);
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break;
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default:
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throw new System.ArgumentOutOfRangeException($"CustomerServiceRequestBiz.HandleJob-> Invalid job type{job.JobType.ToString()}");
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}
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}
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private async Task ProcessBatchJobAsync(OpsJob job)
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{
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await JobsBiz.UpdateJobStatusAsync(job.GId, JobStatus.Running);
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await JobsBiz.LogJobAsync(job.GId, $"LT:StartJob {job.SubType}");
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List<long> idList = new List<long>();
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long FailedObjectCount = 0;
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JObject jobData = JObject.Parse(job.JobInfo);
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if (jobData.ContainsKey("idList"))
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idList = ((JArray)jobData["idList"]).ToObject<List<long>>();
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else
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idList = await ct.CustomerServiceRequest.AsNoTracking().Select(z => z.Id).ToListAsync();
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bool SaveIt = false;
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//---------------------------------
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//case 4192
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TimeSpan ProgressAndCancelCheckSpan = new TimeSpan(0, 0, ServerBootConfig.JOB_PROGRESS_UPDATE_AND_CANCEL_CHECK_SECONDS);
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DateTime LastProgressCheck = DateTime.UtcNow.Subtract(new TimeSpan(1, 1, 1, 1, 1));
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var TotalRecords = idList.LongCount();
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long CurrentRecord = -1;
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//---------------------------------
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foreach (long id in idList)
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{
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try
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{
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//--------------------------------
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//case 4192
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//Update progress / cancel requested?
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CurrentRecord++;
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if (DateUtil.IsAfterDuration(LastProgressCheck, ProgressAndCancelCheckSpan))
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{
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await JobsBiz.UpdateJobProgressAsync(job.GId, $"{CurrentRecord}/{TotalRecords}");
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if (await JobsBiz.GetJobStatusAsync(job.GId) == JobStatus.CancelRequested)
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break;
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LastProgressCheck = DateTime.UtcNow;
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}
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//---------------------------------
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SaveIt = false;
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ClearErrors();
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CustomerServiceRequest o = null;
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//save a fetch if it's a delete
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if (job.SubType != JobSubType.Delete)
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o = await GetAsync(id, false);
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switch (job.SubType)
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{
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case JobSubType.TagAddAny:
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case JobSubType.TagAdd:
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case JobSubType.TagRemoveAny:
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case JobSubType.TagRemove:
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case JobSubType.TagReplaceAny:
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case JobSubType.TagReplace:
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SaveIt = TagBiz.ProcessBatchTagOperation(o.Tags, (string)jobData["tag"], jobData.ContainsKey("toTag") ? (string)jobData["toTag"] : null, job.SubType);
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break;
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case JobSubType.Delete:
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if (!await DeleteAsync(id))
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{
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await JobsBiz.LogJobAsync(job.GId, $"LT:Errors {GetErrorsAsString()} id {id}");
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FailedObjectCount++;
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}
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break;
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default:
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throw new System.ArgumentOutOfRangeException($"ProcessBatchJobAsync -> Invalid job Subtype{job.SubType}");
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}
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if (SaveIt)
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{
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o = await PutAsync(o);
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if (o == null)
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{
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await JobsBiz.LogJobAsync(job.GId, $"LT:Errors {GetErrorsAsString()} id {id}");
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FailedObjectCount++;
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}
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}
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//delay so we're not tying up all the resources in a tight loop
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await Task.Delay(AyaNova.Util.ServerBootConfig.JOB_OBJECT_HANDLE_BATCH_JOB_LOOP_DELAY);
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}
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catch (Exception ex)
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{
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await JobsBiz.LogJobAsync(job.GId, $"LT:Errors id({id})");
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await JobsBiz.LogJobAsync(job.GId, ExceptionUtil.ExtractAllExceptionMessages(ex));
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}
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}
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//---------------------------------
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//case 4192
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await JobsBiz.UpdateJobProgressAsync(job.GId, $"{++CurrentRecord}/{TotalRecords}");
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//---------------------------------
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await JobsBiz.LogJobAsync(job.GId, $"LT:BatchJob {job.SubType} {idList.Count}{(FailedObjectCount > 0 ? " - LT:Failed " + FailedObjectCount : "")}");
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await JobsBiz.UpdateJobStatusAsync(job.GId, JobStatus.Completed);
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}
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////////////////////////////////////////////////////////////////////////////////////////////////
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// NOTIFICATION PROCESSING
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//
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public async Task HandlePotentialNotificationEvent(AyaEvent ayaEvent, ICoreBizObjectModel proposedObj, ICoreBizObjectModel currentObj = null)
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{
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ILogger log = AyaNova.Util.ApplicationLogging.CreateLogger<CustomerServiceRequestBiz>();
|
|
if (ServerBootConfig.SEEDING || ServerBootConfig.MIGRATING) return;
|
|
log.LogDebug($"HandlePotentialNotificationEvent processing: [AyaType:{this.BizType}, AyaEvent:{ayaEvent}]");
|
|
|
|
bool isNew = currentObj == null;
|
|
|
|
|
|
//STANDARD EVENTS FOR ALL OBJECTS
|
|
await NotifyEventHelper.ProcessStandardObjectEvents(ayaEvent, proposedObj, ct);
|
|
|
|
//SPECIFIC EVENTS FOR THIS OBJECT
|
|
|
|
var o = (CustomerServiceRequest)proposedObj;
|
|
bool WasAccepted = false;
|
|
bool WasDeclined = false;
|
|
if (!isNew)
|
|
{
|
|
WasAccepted = ((CustomerServiceRequest)currentObj).Status == CustomerServiceRequestStatus.Accepted;
|
|
WasDeclined = ((CustomerServiceRequest)currentObj).Status == CustomerServiceRequestStatus.Declined;
|
|
}
|
|
|
|
//CSR ACCEPTED
|
|
if (!WasAccepted && o.Status == CustomerServiceRequestStatus.Accepted)//TAGS NOT RELEVANT because customer can't select them
|
|
{
|
|
var subs = await ct.NotifySubscription.Where(z => z.EventType == NotifyEventType.CSRAccepted).ToListAsync();
|
|
string SourceName = string.Empty;
|
|
if (subs.Count > 0)
|
|
SourceName = BizObjectNameFetcherDirect.Name(BizType, o.Id, UserTranslationId, ct);
|
|
foreach (var sub in subs)
|
|
{
|
|
//not for inactive users
|
|
if (!await UserBiz.UserIsActive(sub.UserId)) continue;
|
|
NotifyEvent n = new NotifyEvent()
|
|
{
|
|
EventType = NotifyEventType.CSRAccepted,
|
|
UserId = sub.UserId,
|
|
AyaType = BizType,
|
|
ObjectId = o.Id,
|
|
NotifySubscriptionId = sub.Id,
|
|
Name = SourceName
|
|
};
|
|
await ct.NotifyEvent.AddAsync(n);
|
|
log.LogDebug($"Adding NotifyEvent: [{n.ToString()}]");
|
|
await ct.SaveChangesAsync();
|
|
|
|
}
|
|
}
|
|
|
|
//CSR REJECTED
|
|
if (!WasDeclined && o.Status == CustomerServiceRequestStatus.Declined)//TAGS NOT RELEVANT customer can't select them for this
|
|
{
|
|
var subs = await ct.NotifySubscription.Where(z => z.EventType == NotifyEventType.CSRRejected).ToListAsync();
|
|
string SourceName = string.Empty;
|
|
if (subs.Count > 0)
|
|
SourceName = BizObjectNameFetcherDirect.Name(BizType, o.Id, UserTranslationId, ct);
|
|
foreach (var sub in subs)
|
|
{
|
|
//not for inactive users
|
|
if (!await UserBiz.UserIsActive(sub.UserId)) continue;
|
|
NotifyEvent n = new NotifyEvent()
|
|
{
|
|
EventType = NotifyEventType.CSRRejected,
|
|
UserId = sub.UserId,
|
|
AyaType = BizType,
|
|
ObjectId = o.Id,
|
|
NotifySubscriptionId = sub.Id,
|
|
Name = SourceName
|
|
};
|
|
await ct.NotifyEvent.AddAsync(n);
|
|
log.LogDebug($"Adding NotifyEvent: [{n.ToString()}]");
|
|
await ct.SaveChangesAsync();
|
|
|
|
}
|
|
}
|
|
|
|
|
|
if (!WasAccepted && o.Status == CustomerServiceRequestStatus.Accepted)
|
|
{
|
|
//PROXY CUSTOMER NOTIFICATION SUBSCRIPTION HANDLING
|
|
//CSR ACCEPTED
|
|
//can this customer even be delivered to?
|
|
var custInfo = await ct.Customer.AsNoTracking().Where(x => x.Id == o.CustomerId).Select(x => new { x.Active, x.Tags, x.EmailAddress }).FirstOrDefaultAsync();
|
|
if (custInfo != null && custInfo.Active && !string.IsNullOrWhiteSpace(custInfo.EmailAddress))
|
|
{
|
|
var subs = await ct.CustomerNotifySubscription.AsNoTracking().Where(z => z.EventType == NotifyEventType.CSRAccepted).OrderBy(z => z.Id).ToListAsync();
|
|
foreach (var sub in subs)
|
|
{
|
|
//Object tags must match and Customer tags must match
|
|
if (NotifyEventHelper.ObjectHasAllSubscriptionTags(o.Tags, sub.Tags) && NotifyEventHelper.ObjectHasAllSubscriptionTags(custInfo.Tags, sub.CustomerTags))
|
|
{
|
|
CustomerNotifyEvent n = new CustomerNotifyEvent()
|
|
{
|
|
EventType = NotifyEventType.CSRAccepted,
|
|
CustomerId = o.CustomerId,
|
|
AyaType = AyaType.CustomerServiceRequest,
|
|
ObjectId = o.Id,
|
|
CustomerNotifySubscriptionId = sub.Id,
|
|
Name = o.Name
|
|
};
|
|
await ct.CustomerNotifyEvent.AddAsync(n);
|
|
log.LogDebug($"Adding CustomerNotifyEvent: [{n.ToString()}]");
|
|
await ct.SaveChangesAsync();
|
|
break;//we have a match no need to process any further subs for this event
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if (!WasDeclined && o.Status == CustomerServiceRequestStatus.Declined)
|
|
{
|
|
//PROXY CUSTOMER NOTIFICATION SUBSCRIPTION HANDLING
|
|
//CSR DECLINED
|
|
//can this customer even be delivered to?
|
|
var custInfo = await ct.Customer.AsNoTracking().Where(x => x.Id == o.CustomerId).Select(x => new { x.Active, x.Tags, x.EmailAddress }).FirstOrDefaultAsync();
|
|
if (custInfo != null && custInfo.Active && !string.IsNullOrWhiteSpace(custInfo.EmailAddress))
|
|
{
|
|
var subs = await ct.CustomerNotifySubscription.AsNoTracking().Where(z => z.EventType == NotifyEventType.CSRRejected).OrderBy(z => z.Id).ToListAsync();
|
|
foreach (var sub in subs)
|
|
{
|
|
//Object tags must match and Customer tags must match
|
|
if (NotifyEventHelper.ObjectHasAllSubscriptionTags(o.Tags, sub.Tags) && NotifyEventHelper.ObjectHasAllSubscriptionTags(custInfo.Tags, sub.CustomerTags))
|
|
{
|
|
|
|
CustomerNotifyEvent n = new CustomerNotifyEvent()
|
|
{
|
|
EventType = NotifyEventType.CSRRejected,
|
|
CustomerId = o.CustomerId,
|
|
AyaType = AyaType.CustomerServiceRequest,
|
|
ObjectId = o.Id,
|
|
CustomerNotifySubscriptionId = sub.Id,
|
|
Name = o.Name
|
|
};
|
|
await ct.CustomerNotifyEvent.AddAsync(n);
|
|
log.LogDebug($"Adding CustomerNotifyEvent: [{n.ToString()}]");
|
|
await ct.SaveChangesAsync();
|
|
break;//we have a match no need to process any further subs for this event
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
}//end of process notifications
|
|
|
|
|
|
|
|
|
|
/////////////////////////////////////////////////////////////////////
|
|
|
|
}//eoc
|
|
|
|
|
|
}//eons
|
|
|