From f6a67d9acf6cc3516130a7f3bf44b010aefec9b4 Mon Sep 17 00:00:00 2001
From: John Cardinal <support@ayanova.com>
Date: Fri, 4 Feb 2022 20:09:24 +0000
Subject: [PATCH]

---
 docs/8.0/ayanova/docs/svc-workorders.md | 66 +++++++++++++++++++------
 1 file changed, 50 insertions(+), 16 deletions(-)

diff --git a/docs/8.0/ayanova/docs/svc-workorders.md b/docs/8.0/ayanova/docs/svc-workorders.md
index 540c079a..3a3e8b72 100644
--- a/docs/8.0/ayanova/docs/svc-workorders.md
+++ b/docs/8.0/ayanova/docs/svc-workorders.md
@@ -48,29 +48,63 @@ Read only access
 - Sales
 - Sales - restricted
 
+A Work order also has some special restrictions:
+
+### Cost restrictions
+
+Loan unit, Travel rate and Labor **costs** are only visible on the work order to Users with the following roles:
+
+- Accounting
+- Business administration
+- Service manager
+- Service manager restricted
+
+Part **costs** are only visible on the work order to Users with the following roles:
+
+- Accounting
+- Business administration
+- Inventory
+- Inventory - restricted
+
+### Negative part quantity restrictions
+
+No User is permitted to enter negative amounts in Work order item Part records except for Users with the **Inventory** role.
+
+Only parts that were previously consumed on a work order but unusued and later returned should be entered here as negative quantities, in all other cases an [inventory adjustment](inv-part-inventory-transactions.md) should be made to manually increase inventory.
+
 ### Limited access role rights
 
-Limited access roles have further special restrictions to limit what they can see and interact with to the minimum required to do their job.
+Limited access roles have further special restrictions to limit what they can see and interact with to the minimum required to do their job:
 
-| Feature          | Service technician - restricted | Subcontractor | Subcontractor - restricted |
-| ---------------- | :-----------------------------: | :-----------: | :------------------------: |
-| Header           |               ❌                |       △       |            [x]             |
-| Work order items |                ╱                |       ╱       |            [x]             |
-| Units            |               ✔️                |      []       |            [x]             |
-| Scheduled users  |               ✔️                |      []       |            [x]             |
-| Tasks            |               ✔️                |      []       |            [x]             |
-| Parts            |               ✔️                |      []       |            [x]             |
-| Labor            |               ✔️                |      []       |            [x]             |
-| Travel           |               ✔️                |      []       |            [x]             |
-| Expense          |               ✔️                |      []       |            [x]             |
-| Loaner           |               ✔️                |      []       |            [x]             |
-| Outside service  |               ✔️                |      []       |            [x]             |
+- No access to the `Service` navigation pane items so they will only be able to open work orders from their [personal schedule](home-schedule.md) form
+- No access to any work order items where _they_ are not one of the selected Scheduled users
+- No or partial only access to specific areas of the work order form (in the table below)
+
+Limited access roles are restricted in what they can see and do on the work order form:
 
 ✔️ full access
 
 ❌ no access / not visible
 
-**╱** partial or restricted access
+**╱** partially restricted
+
+| Feature          | Service technician - restricted |   Subcontractor    | Subcontractor - restricted |
+| ---------------- | :-----------------------------: | :----------------: | :------------------------: |
+| Header           |       **╱ <sup>1</sup>**        | **╱ <sup>2</sup>** |     **╱ <sup>3</sup>**     |
+| Work order items |                .                | **╱ <sup>2</sup>** |       ╱ <sup>3</sup>       |
+| Units            |               ✔️                |         []         |            [x]             |
+| Scheduled users  |               ✔️                |         []         |            [x]             |
+| Tasks            |               ✔️                |         []         |            [x]             |
+| Parts            |               ✔️                |         []         |            [x]             |
+| Labor            |               ✔️                |         []         |            [x]             |
+| Travel           |               ✔️                |         []         |            [x]             |
+| Expense          |               ✔️                |         []         |            [x]             |
+| Loan units       |               ✔️                |         []         |            [x]             |
+| Outside service  |               ✔️                |         []         |            [x]             |
+
+1. View entire header but only change Status
+2. View only the Customer name, Address and Contact fields
+3. third item
 
 #### Service technician - restricted role
 
@@ -136,7 +170,7 @@ _Report_, _View on map_ and _Help_ are the only options available in the menu to
 
 View none of the header fields at the top of the work order except for _Customer_, _Address_ and _Contact_.
 
-- Work order items
+###### Subcontractor Work order items
 
 Subcontractor role User will only see work order items if they are a scheduled User contained in that particular work order item. Other work order items where they are not a scheduled user will be invisible to them. The only work order item fields visible to them are _Summary_ and _Service notes_.