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license lockout handling code for when db has more active users than license allows for

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John Cardinal
2021-10-18 18:46:31 +00:00
parent fd44e55c97
commit ccd8a5e9b5
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docs/8.0/ayanova/docs/adm-license.md
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@@ -14,3 +14,13 @@ User starts AyaNova, no key found this is one of the options in UI License form
2) was this being used before and want to start fresh? How to request the key be freed, implications etc
3) was this being used before and want to use existing data? Link to restore page in docs
# User count exceeded
If you receive an error message stating that the User count has exceeded this means that AyaNova has found there to be too many Active Scheduleable Users than the license permits.
This is typically a sign that the database has been directly edited outside of AyaNova and needs to be fixed by restoring from backup made *before* the editing took place or, if it is absolutely *certain* this was the only change made, setting Scheduleable User's to Active=false to match the *Licensed* Active Schedulable user count.
Directly editing the database circumvents the many checks and balances for ensuring data integrity can lead to breaking AyaNova completely or worse: problems that are not noticed for some time resulting in data damaged beyone repair.
Modifying the data outside of AyaNova itself should never be attempted unless specifically directed to by AyaNova technical support department.
Your support agreement does *not* cover damage caused by directly editing the database and if this is found to be the case it may lead to costly down time and hourly charges at our discretion to bring the database into compliance.