docs/8.0/ayanova/docs/ops-form-backup.md

@@ -42,6 +42,24 @@ The attachments backup file starts with "at-" in the file name followed by a tim
 
 The database backup file starts with "db-" in the file name followed by a timstamp and with the extension ".backup". AyaNova uses the [pg_dump](https://www.postgresql.org/docs/current/app-pgdump.html) PostgreSQL utility to backup the database and uses the `-Fc` command line switch to create a "custom" format backup which is compressed.
 
+### Do I still need to backup even if I use AyaNova as a subscription service?
+
+Yes! Accidents can happen. You must set up a backup routine and regularly download a copy of your backup for safe storage in your own custody.
+
+We strongly recommend you read and follow the best practices outlined here to ensure the safety of your data.
+
+We do not maintain a separate copy of your backup; it is your responsibility to ensure you have a recent copy of your backup available to provide to us should it ever be required to be restored.
+
+## How to download your backup
+
+Your backups are displayed on this backup form in a table and if you have sufficient Roles assigned you will see a download icon beside each backup file listed enabling you to download the backup.
+
+Be sure to backup [both](#backup-format) the database and attachment backup files.
+
+Note that you may not see an attachment backup file if there are no attachments in AyaNova but you will always see a database backup file unless there is a problem.
+
+We recommend downloading and keeping [multiple copies](#10-backup-rotation) of your backup in a safe location.
+
 ## Failed backup
 
 The most important step to detecting failed backups is to ensure several users are subscribed to the **Backup status notification** [subscription](home-notify-subscriptions.md). This is the best way to detect a failed backup in a timely manner and several people should be subscribed to this event to ensure it doesn't get missed.
@@ -84,6 +102,8 @@ There should always be a non I.T. User assigned with `Operations - restricted` r
 
 ### Backup the configuration
 
+(Not applicable to Subscription AyaNova service customers)
+
 AyaNova does not backup it's boot [configuration](ops-config-environment-variables.md) so it is an important part of disaster recovery to keep a copy of the AyaNova server configuration if it has been modified from it's default in case AyaNova needs to be re-installed again.
 
 ### 10 backup rotation

docs/8.0/ayanova/docs/ops-restore.md

@@ -18,6 +18,16 @@ Yes! AyaNova database and attachment backups are compatible between Linux and Wi
 
 ## Restore steps
 
+### AyaNova subscription server
+
+The instructions below are for self-hosted AyaNova "Perpetual" licensed installations.
+
+If you are using our AyaNova subscription service and need to restore a backup you have previously downloaded our support department will take care of that for you.
+
+Reminder that we do not keep separate copies of your backup, we can only restore a backup if you are able to provide it to us or there is a copy available [on your server](ops-form-backup.md#do-i-still-need-to-backup-even-if-i-use-ayanova-as-a-subscription-service)
+
+[Contact AyaNova support](https://contact.ayanova.com/contact) and we will initiate the restore process for you using a copy of the backup on your server or a if you have a backup set downloaded you would like to restore, support will provide instructions on how to upload your backup to us so we can restore it to your server.
+
 ### New AyaNova server installation
 
 If this is a restoration to a new computer that doesn't have AyaNova installed and confirmed running; then the first step is to [install AyaNova](ops-install.md)