docs/8.0/ayanova/docs/customers.md

@@ -6,9 +6,9 @@ The Customers [form](ay-start-form-overview.md) is used to edit your business' C
 
 Customers can be selected in AyaNova in the following places:
 
--   [Purchase Order "Drop ship to Customer"](inv-purchase-orders.md#drop-ship-to-customer)
+- [Purchase Order "Drop ship to Customer"](inv-purchase-orders.md#drop-ship-to-customer)
--   [Unit "Customer"](svc-units.md#customer)
+- [Unit "Customer"](svc-units.md#customer)
--   [Work order / Quote / PM item "Customer"](svc-workorders.md#customer)
+- [Work order / Quote / PM item "Customer"](svc-workorders.md#customer)
 
 ## Authorization Roles required
 
@@ -16,17 +16,17 @@ Many roles can _select_ this object on other records where approriate. Editing o
 
 Full access
 
--   Accounting
+- Accounting
--   Business administration
+- Business administration
--   Service manager
+- Service manager
--   Sales
+- Sales
 
 Read only access
 
--   Business administration - restricted
+- Business administration - restricted
--   Service manager - restricted
+- Service manager - restricted
--   Service technician
+- Service technician
--   Sales - restricted
+- Sales - restricted
 
 ## Import / Export
 
@@ -36,9 +36,9 @@ Customers can be [imported](adm-import-customer.md) into AyaNova and [exported](
 
 Customers are accessed in the following ways:
 
--   From the `Customers` [navigation drawer](ay-start-form-overview.md#navigation-drawer) `Customers` item to open the Customers [data table](ay-start-form-data-tables.md)
+- From the `Customers` [navigation drawer](ay-start-form-overview.md#navigation-drawer) `Customers` item to open the Customers [data table](ay-start-form-data-tables.md)
--   By clicking on the [open record icon](ay-start-form-autocomplete.md#opening-selected-record) in any Customer autocomplete list on any other form where customers can be selected such as the Work order, Quote and Preventive Maintenance forms
+- By clicking on the [open record icon](ay-start-form-autocomplete.md#opening-selected-record) in any Customer autocomplete list on any other form where customers can be selected such as the Work order, Quote and Preventive Maintenance forms
--   From any [data table](ay-start-form-data-tables.md) column showing customers such as the [Work order list](svc-workorders.md)
+- From any [data table](ay-start-form-data-tables.md) column showing customers such as the [Work order list](svc-workorders.md)
 
 ## How customers work
 
@@ -100,9 +100,9 @@ The [Head office](head-offices.md) feature of AyaNova is a way to group Customer
 
 Head offices have several purposes in AyaNova:
 
--   Billing purposes when the bill should go to the Head office for work performed for that Customer
+- Billing purposes when the bill should go to the Head office for work performed for that Customer
--   [Customer access](adm-global-settings.md#customer-access-settings) self-service features. A Head office [Contact](cust-contacts.md) can use all the Customer access features for all Customers who have their Head office selected depending on the permissions granted.
+- [Customer access](adm-global-settings.md#customer-access-settings) self-service features. A Head office [Contact](cust-contacts.md) can use all the Customer access features for all Customers who have their Head office selected depending on the permissions granted.
--   Grouping purposes for management reporting in AyaNova
+- Grouping purposes for management reporting in AyaNova
 
 #### Contract
 
@@ -196,3 +196,9 @@ This is a shortcut to create or view prior Quote records for a customer and open
 #### Preventive maintenance
 
 This is a shortcut to create or view prior Preventive maintenance records for a customer and opens the [PM list](svc-pms.md) [data table](ay-start-form-data-tables.md) pre-filtered to only show records for this customer.
+
+#### Send email
+
+![send email](img/menu-item-send-email.png)
+
+Send email directly to this customer via the [AyaNova notification system](ops-notification-system.md) (alternatively you can send an email using your installed email software instead by clicking on the @ icon beside the email address).