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@@ -4,7 +4,6 @@ The license form is used to view the AyaNova license and perform license related
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The AyaNova license is stored inside the database so as long as you have a backup of the database you have the license backed up as well.
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## What is the difference between a license and a support and updates subscription?
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## Trying out AyaNova
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@@ -100,18 +99,20 @@ If AyaNova is licensed for temporary time periods (e.g. month to month as a host
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In the case of regular non temporary licenses this will not display.
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#### Support and updates expiration date
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#### Maintenance plan expiration date
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This is the date that the current support and updates subscription will [expire](#maintenance-expired-message).
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This is the date that the current Maintenance plan for support and updates will [expire](#maintenance-expired-message).
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After this time AyaNova will not be updateable and technical support will no longer be available if required.
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After this time AyaNova will not be updateable and technical support will no longer be available if required without the purchase of a Maintenance plan.
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#### Licensed options
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This section shows the options selected for the current license including service technician user count and other options such as accounting integration.
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This section shows the options selected for the current license including service technician user count and other optional additions.
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##### Service technician Scheduleable users and licensing
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**Perpetual type licenses only**
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In order to provide fair pricing that scales with the size of a company AyaNova is licensed by service technician (scheduleable user) count.
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Service technician and sub-contractor type Users also known as "scheduleable users" in AyaNova are Users that have their "User Type" field set to "Service user" or "Sub-contractor user" in their their [User record ](adm-users.md). Users set to this type are scheduleable and trackable for service in AyaNova and selectable on work orders, quotes and preventive maintenance orders.
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@@ -161,6 +162,8 @@ These items are kept as this feature is typically used when people are evaluatin
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## Downgrading a license
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**Perpetual type licenses**
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If a replacement license is installed that has fewer service technicians that the prior license and the administrator has not disabled the extra service techncians first, AyaNova will automatically disable any excess service techs / scheduleable Users by setting their `Active` property to false in order to remain with the purchased license count.
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AyaNova tries to do this in the least disruptive way possible by favoring disabling in this order:
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@@ -175,9 +178,20 @@ We recommend the administrator disable the excess service techs before downgradi
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If a tech was automatically disabled to remain within the licensed limit that shouldn't be, you can set another tech inactive and then set the de-activated tech back to active so they can continue working.
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**Subscription licenses**
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AyaNova will autoamtically deactivate excess Users of any kind preferring Users who have not logged in ever or failing that the longest time since login.
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We recommend the administrator disable the excess Users before downgrading the license to avoid any potential disruption.
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If a User was automatically disabled to remain within the licensed limit that shouldn't be, you can set another User inactive and then set the de-activated User back to active so they can continue working.
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## User count exceeded
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If you receive an error message stating that the Server is locked due to exceeding licensed active scheduleable User limit this means that AyaNova has found there to be more Active Scheduleable Users than the license permits.
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If you receive an error message stating that the Server is locked due to exceeding licensed limit this means that AyaNova has found there to be more Active Users than the license permits.
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In the case of Perpetual licenses this is Scheduleable Users (Service Technicians) and for Subscription hosted licenses this is all Users.
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This is typically a sign that the database has been directly edited outside of AyaNova and needs to be fixed by restoring from backup made _before_ the editing took place or, if it is absolutely _certain_ this was the only change made, setting Scheduleable User's to Active=false to match the _Licensed_ Active Schedulable user count.
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@@ -191,30 +205,25 @@ Your support agreement does _not_ cover damage caused by directly editing the da
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This message indicates that your support and updates subscription for AyaNova has expired and you may continue to use AyaNova but you are no longer eligable for technical support or updates to AyaNova.
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This message indicates that your Maintenance plan for AyaNova has expired and you may continue to use AyaNova but you are no longer eligable for technical support or updates to AyaNova.
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### Can I still use AyaNova?
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Yes. Your AyaNova license is separate from the support and updates subscription and is still in effect unless it is a temporary license that has expired.
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Yes. Your AyaNova license is separate from the Maintenance plan and is still in effect unless it is a temporary license that has expired.
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You will not be able to receive email support nor update with an expired subscription.
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You will not be able to receive technical support nor update with an expired subscription.
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### What if I need technical support?
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You will need to [purchase](https://ayanova.com/r/pricing.htm) a support and updates subscription to receive technical support.
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You will need to [purchase](https://ayanova.com/r/pricing.htm) a Maintenance plan to receive technical support.
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### What if I need to update AyaNova?
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You will need to [purchase](https://ayanova.com/r/pricing.htm) a support and updates subscription to update AyaNova.
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You will need to [purchase](https://ayanova.com/r/pricing.htm) a Maintenance plan to update AyaNova.
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### What happens if I update AyaNova with an expired subscription?
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AyaNova will not operate if it was released after your support and updates subscription expired and no one will be able to access AyaNova except the Super User account for the purposes of installing a license only.
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AyaNova will not operate if it was released after your Maintenance plan expired and no one will be able to access AyaNova except the Super User account for the purposes of installing a license only.
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You will need to [purchase](https://ayanova.com/r/pricing.htm) a support and updates subscription to continue working or downgrade back to the version you were using prior to upgrading.
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You will need to [purchase](https://ayanova.com/r/pricing.htm) a Maintenance plan to continue working or downgrade back to the version you were using prior to upgrading.
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### Will I get a discount if I renew an expired subscription?
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If you're subscription has expired within 2 weeks of the purchasing date, you are eligable for the same discounted price as an ongoing [subscription renewal](https://ayanova.com/r/pricing.htm).
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If more than two weeks have passed since the subscription expired, the subscription will be the [full price](https://ayanova.com/r/pricing.htm).
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