docs/8.0/ayanova/docs/form-home-notify-subscriptions.md

@@ -50,8 +50,57 @@ Here you can select one or more [Tags](ay-start-form-tags.md) (if the event is r
 If no tags are selected then tags are not considered at all when processing notifications.
 
 
+## Events are triggered when...
+
+### Business object edited
+When a new or updated AyaNova core business object is saved or deleted it triggers notification processing.
+
+In other words if you create a new subscription, only objects saved *after* you created that subscription will trigger notifications to you.
+
+In the case of time delayed notifications they are still created at the moment of saving the object but with a delayed delivery date.
+For example, if you create a subscription to be notified a year after a Customer record is created, the event is created the moment the Customer is created and first saved and stored internally for a year before delivery.
+(If that Customer should be deleted before the year is up then that age notification will automatically be deleted)
+
+### Something happens at the server
+When an event takes place at the server that triggers events related to server operations.  For example when the system backs up automatically.
+
+
+## General notification type
+The General notification type is a special case, all users are automatically subscribed to In Application delivery of general notifications meaning they will always receive critical system notifications as well as direct notifications from other users **inside AyaNova application**
+There are no settings adjustable for in app General notifications, however Users can also subscribe to this same type of notification to be delivered via email / sms optionally.
 
 ## Notification event types
-| CODE | MEANING |
+
+
+| EVENT | DESCRIPTION |
 | ----- | ------------------------------ |
-| E1000 | Could not connect to the database specified in the [connection string](ops-config-db.md). |
+| ObjectDeleted | Deletion of core business object of selected type and tags |
+| ObjectCreated | Creation of core business object of selected type and tags |
+| ObjectModified | Any changes and saving of core business object of selected type and tags |
+| WorkorderStatusChange | Any *change* of Workorder Status including from no status (new) to a *specific* selected status ID value |
+| ContractExpiring | Customer service contract expiration |
+| CSR Accepted | Customer service request accepted. (intended for Customer users) |
+| CSR Rejected | Customer service request rejected. (intended for Customer users) |
+| QuoteStatusChange | Any *change* of Quote Status including from no status (new) to a *specific* selected status ID value |
+| ObjectAge | Any object, Age (conditional on AgeValue) after creation event of any object of selected specific type and optionally selected tags |
+| ServiceBankDepleted | Service bank has run out and balance is within selected advance notice level |
+| ReminderImminent | A Reminder in AyaNova is about to reach it's specified date/time |
+| ScheduledOnWorkorder | User is scheduled on (added to) a Work order |
+| ScheduledOnWorkorderImminent | Scheduled date and time reached for workorder which User is scheduled |
+| WorkorderCloseByPassed | Workorder not set to a completed type status by the pre-selected date/time |
+| OutsideServiceOverdue | An item sent for 3rd party service is overdue from projected repair time frame |
+| OutsideServiceReceived | An item sent for 3rd party service has been received back |
+| PartRequestReceived | An out of stock part requested via a Workorder has been received |
+| NotifyHealthCheck | Automatic daily "ping" notification to confirm notification and Generator system is active at server |
+| BackupStatus | Result of last Backup operation at server |
+| CustomerServiceImminent | Scheduled service date / time is about to be reached. Intended for Customer type User |
+| PartRequested | An out of stock Part has been requested on a Work order |
+| WorkorderTotalExceedsThreshold | The balance of a Work order has exceeded a threshold (aka the "Andy") |
+| WorkorderStatusAge | A Workorder has been sitting at the selected status for longer than the selected time frame |
+| UnitWarrantyExpiry | A Unit's warranty expiration date is reached |
+| UnitMeterReadingMultipleExceeded | A meter readingn *multiple* exceeds selected threshold (e.g. every 10,000 etc) |
+| GeneralNotification | Any general notification including direct text notifications between users (built in but provided for email alternative delivery) |
+| ServerOperationsProblem | Any timely and serious issue related to internal AyaNova Server operations requiring attention |
+| QuoteStatusAge | A Quote has been sitting at the selected status for longer than the selected time frame |
+
+

docs/8.0/ayanova/docs/ops-notification-system.md

@@ -23,7 +23,7 @@ Operations users should subscribe to several key notifications related directly
 * BackupStatus - results of last backup operation 
 * ServerOperationsProblem - sent whenever the server encounters any unusual condition or error that could be critical for the continuing operation of the AyaNova server
 
-These are in addition to the normal operations methods of monitoring the health and status of the server such as [server logs](form-ops-logs.md), [metrics](form-ops-metrics.md), [job queue](form-ops-jobs.md) etc.
+These are in addition to the normal operations methods of monitoring the health and status of the server such as [server logs](form-ops-log.md), [metrics](form-ops-metrics.md), [job queue](form-ops-jobs.md) etc.