docs/8.0/ayanova/docs/svc-workorders.md

@@ -169,6 +169,35 @@ A service technician is scheduled on a work order by adding a work order item sc
 
 ![Work order walkthrough 20](img/svc-work-order-walk20.png)
 
+A new, empty Work order item Scheduled User record is now added to the work order.
+
+![Work order walkthrough 21](img/svc-work-order-walk21.png)
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+We'll go ahead and select the service technician we want to assign this work to, set a date and time for service and pick a suggested service rate.
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+![Work order walkthrough 22](img/svc-work-order-walk22.png)
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+Once we save this work order, Lamar the technician selected will see this item appear in their personal [schedule form](home-schedule.md) and it will also appear on the [Service schedule form](svc-schedule.md) that shows all scheduled technicians for overall service management.
+
+At this point the work order is completed for scheduling purposes.
+
+Once the Unit is serviced by Lamar, he will fill out the billable details in the work order by creating a Work order item Labor record.  AyaNova has a shortcut to save time - the Scheduled user record can be turned into a Labor record with a click from the Scheduled Users area context menu:
+
+![Work order walkthrough 23](img/svc-work-order-walk23.png)
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+The *Convert to labor* menu item creates a new work order item Labor record, adds it to the current work order item and copies the details from the Scheduled user record:
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+![Work order walkthrough 24](img/svc-work-order-walk24.png)
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+All that remains to be done here is for Lamar to optionally enter the details of the work he has done in the *Service details* field which will display on the various reports and be recorded for future reference.
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+At this point this work order is completed and ready for invoicing.
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 ## How to use collections