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John Cardinal
2022-03-06 19:16:52 +00:00
parent fba957a2c0
commit 7b4d50ef83
2 changed files with 47 additions and 58 deletions
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docs/8.0/ayanova/docs/home-notify-subscriptions.md
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@@ -38,7 +38,7 @@ Some events are related to core AyaNova business object operations, for example
### Notify before event
For age and time based events, this is where you set a time duration of how far in advance of the event date you want to be notified.
For time based events, this is where you set a time duration of how far in advance of the event date you want to be notified.
For example if you are creating a subscription for when a service contract expires and you want to be notified 2 weeks in advance of the expiration date you would select 14 days here. You can select days hours and minutes as appropriate.
@@ -48,6 +48,18 @@ As you can subscribe to the same event more than once you can use this feature t
For example In application first and then another identical subscription but with a shorter time frame to a more immediately noticeable location such as direct SMS or an alternate address to another user to catch critical events in case they might get missed.
### Duration
For age based events, this is where you set a time duration of how far _after_ an event date you want to be notified.
For example if you are creating a subscription for work order status age and you want to be notified when 2 weeks has passed with the work order still set to that status, you would select 14 days here. You can select days hours and minutes as appropriate.
Remember, this setting controls when you are notified _past_ the actual date of the event whatever that might be.
As you can subscribe to the same event more than once you can use this feature to create an escalating notification system for some events by setting a shorter age notice and having it deliver to a less immediate location.
For example In application first and then another identical subscription but with a longer time frame to a more immediately noticeable location such as direct SMS or an alternate address to another user to catch critical events in case they might get missed.
### Status
Events tied to Status settings on other objects such as a Workorder status or Quote status require a selection of the desired status. In those cases a Status field is available to choose the exact status of interest.