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John Cardinal
2022-03-07 20:08:45 +00:00
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docs/8.0/ayanova/docs/customer-notify-subscriptions.md
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@@ -68,11 +68,9 @@ Only Customers who are set to Active and have an email address set will be notif
### Duplicate or overlapping notifications
You can set up multiple subscriptions for the same event to allow for alternative languages and other settings. Because of this, it is possible to set a combination of settings that results in the same customer being notified more than once of the same event.
You can set up multiple subscriptions for the same event to allow for alternative languages and other settings. Because of this, it is possible to set a combination of settings that could result in the same customer being notified more than once of the same event.
For example if you have two notifications set up for the same event but with different language or time zone settings but choose tags in each subscription that end up matching the same Customer, that customer will receive two notifications.
Use distinct and specific Customer notification tags to ensure that the appropriate notification event goes to the correct Customers without overlap. For example "workorder-completed-spanish", "workorder-completed-english" or whatever makes sense for your business but clearly separates the Customers into the appropriate groups for notification.
To prevent redundant excess notifications, AyaNova will only send *one* notification per event to the same Customer. If two notification subscriptions for the same event would apply to the same Customer, the subscription created first (lowest id number) will "win" and be the one used to make the delivery.
### Email address