diff --git a/server/AyaNova/Controllers/CustomerServiceRequestController.cs b/server/AyaNova/Controllers/CustomerServiceRequestController.cs
index 332cc57c..7664a4b0 100644
--- a/server/AyaNova/Controllers/CustomerServiceRequestController.cs
+++ b/server/AyaNova/Controllers/CustomerServiceRequestController.cs
@@ -150,6 +150,52 @@ namespace AyaNova.Api.Controllers
         }
 
 
+        /// <summary>
+        /// Reject CustomerServiceRequest
+        /// </summary>
+        /// <param name="id">Source object id</param>
+        /// <param name="apiVersion">From route path</param>
+        /// <returns>CustomerServiceRequest</returns>
+        [HttpPost("reject/{id}")]
+        public async Task<IActionResult> RejectCustomerServiceRequest([FromRoute] long id, ApiVersion apiVersion)
+        {
+            if (!serverState.IsOpen)
+                return StatusCode(503, new ApiErrorResponse(serverState.ApiErrorCode, null, serverState.Reason));
+            CustomerServiceRequestBiz biz = CustomerServiceRequestBiz.GetBiz(ct, HttpContext);
+            if (!Authorized.HasCreateRole(HttpContext.Items, biz.BizType))
+                return StatusCode(403, new ApiNotAuthorizedResponse());
+            if (!ModelState.IsValid)
+                return BadRequest(new ApiErrorResponse(ModelState));
+            CustomerServiceRequest o = await biz.RejectAsync(id);
+            if (o == null)
+                return BadRequest(new ApiErrorResponse(biz.Errors));
+            else
+                return CreatedAtAction(nameof(CustomerServiceRequestController.GetCustomerServiceRequest), new { id = o.Id, version = apiVersion.ToString() }, new ApiCreatedResponse(o));
+        }
+
+        /// <summary>
+        /// Accept CustomerServiceRequest
+        /// </summary>
+        /// <param name="id">Source object id</param>
+        /// <param name="workorderid">Existing WorkOrder to accept to, if left empty creates new workorder</param>
+        /// <param name="apiVersion">From route path</param>
+        /// <returns>CustomerServiceRequest with WorkOrderItemId set</returns>
+        [HttpPost("accept/{id}/{workorderid}")]
+        public async Task<IActionResult> AcceptCustomerServiceRequest([FromRoute] long id, [FromRoute] long? workorderid, ApiVersion apiVersion)
+        {
+            if (!serverState.IsOpen)
+                return StatusCode(503, new ApiErrorResponse(serverState.ApiErrorCode, null, serverState.Reason));
+            CustomerServiceRequestBiz biz = CustomerServiceRequestBiz.GetBiz(ct, HttpContext);
+            if (!Authorized.HasCreateRole(HttpContext.Items, biz.BizType))
+                return StatusCode(403, new ApiNotAuthorizedResponse());
+            if (!ModelState.IsValid)
+                return BadRequest(new ApiErrorResponse(ModelState));
+            CustomerServiceRequest o = await biz.AcceptAsync(id, workorderid);
+            if (o == null)
+                return BadRequest(new ApiErrorResponse(biz.Errors));
+            else
+                return CreatedAtAction(nameof(CustomerServiceRequestController.GetCustomerServiceRequest), new { id = o.Id, version = apiVersion.ToString() }, new ApiCreatedResponse(o));
+        }
 
 
 
diff --git a/server/AyaNova/biz/CustomerServiceRequestBiz.cs b/server/AyaNova/biz/CustomerServiceRequestBiz.cs
index ada92bdf..22b70bce 100644
--- a/server/AyaNova/biz/CustomerServiceRequestBiz.cs
+++ b/server/AyaNova/biz/CustomerServiceRequestBiz.cs
@@ -184,6 +184,89 @@ namespace AyaNova.Biz
 
 
 
+        ////////////////////////////////////////////////////////////////////////////////////////////////
+        //ACCEPT
+        //
+        internal async Task<CustomerServiceRequest> AcceptAsync(long csrId, long? workorderId) //MIGRATE_OUTSTANDING waiting for workorder to be completed or at least have a customerid which it currently doesn't
+        {
+            CustomerServiceRequest dbObject = await ct.CustomerServiceRequest.SingleOrDefaultAsync(m => m.Id == csrId);
+            if (dbObject == null)
+            {
+                AddError(ApiErrorCode.NOT_FOUND, "id");
+                return null;
+            }
+
+            throw new System.NotImplementedException("//MIGRATE_OUTSTANDING CustomerServiceRequestBiz::AcceptAsync - awaiting workorder completion ");
+
+            // WorkOrder w=null;
+            // if(workorderId==null){
+            //     w=WorkOrderBiz.;
+            // }
+
+            // CustomerServiceRequest SnapshotOfOriginalDBObj = new CustomerServiceRequest();
+            // CopyObject.Copy(dbObject, SnapshotOfOriginalDBObj);
+            // CopyObject.Copy(putObject, dbObject, "Id");
+            // dbObject.Tags = TagBiz.NormalizeTags(dbObject.Tags);
+            // dbObject.CustomFields = JsonUtil.CompactJson(dbObject.CustomFields);
+            // ct.Entry(dbObject).OriginalValues["Concurrency"] = putObject.Concurrency;
+            // await ValidateAsync(dbObject, SnapshotOfOriginalDBObj);
+            // if (HasErrors) return null;
+            // try
+            // {
+            //     await ct.SaveChangesAsync();
+            // }
+            // catch (DbUpdateConcurrencyException)
+            // {
+            //     if (!await ExistsAsync(putObject.Id))
+            //         AddError(ApiErrorCode.NOT_FOUND);
+            //     else
+            //         AddError(ApiErrorCode.CONCURRENCY_CONFLICT);
+            //     return null;
+            // }
+            // await EventLogProcessor.LogEventToDatabaseAsync(new Event(UserId, dbObject.Id, BizType, AyaEvent.Modified), ct);
+            // await SearchIndexAsync(dbObject, false);
+            // await TagBiz.ProcessUpdateTagsInRepositoryAsync(ct, dbObject.Tags, SnapshotOfOriginalDBObj.Tags);
+            // await HandlePotentialNotificationEvent(AyaEvent.Modified, dbObject, SnapshotOfOriginalDBObj);
+            //return dbObject;
+        }
+
+        ////////////////////////////////////////////////////////////////////////////////////////////////
+        //REJECT
+        //
+        internal async Task<CustomerServiceRequest> RejectAsync(long csrId)
+        {
+            CustomerServiceRequest dbObject = await ct.CustomerServiceRequest.SingleOrDefaultAsync(m => m.Id == csrId);
+            if (dbObject == null)
+            {
+                AddError(ApiErrorCode.NOT_FOUND, "id");
+                return null;
+            }
+            CustomerServiceRequest SnapshotOfOriginalDBObj = new CustomerServiceRequest();
+            CopyObject.Copy(dbObject, SnapshotOfOriginalDBObj);
+            dbObject.Status = CustomerServiceRequestStatus.Declined;
+            await ValidateAsync(dbObject, SnapshotOfOriginalDBObj);
+            if (HasErrors) return null;
+            try
+            {
+                await ct.SaveChangesAsync();
+            }
+            catch (DbUpdateConcurrencyException)
+            {
+                if (!await ExistsAsync(dbObject.Id))
+                    AddError(ApiErrorCode.NOT_FOUND);
+                else
+                    AddError(ApiErrorCode.CONCURRENCY_CONFLICT);
+                return null;
+            }
+            await EventLogProcessor.LogEventToDatabaseAsync(new Event(UserId, dbObject.Id, BizType, AyaEvent.Modified), ct);
+            await SearchIndexAsync(dbObject, false);
+            await TagBiz.ProcessUpdateTagsInRepositoryAsync(ct, dbObject.Tags, SnapshotOfOriginalDBObj.Tags);
+            await HandlePotentialNotificationEvent(AyaEvent.Modified, dbObject, SnapshotOfOriginalDBObj);
+            return dbObject;
+        }
+
+
+
         ////////////////////////////////////////////////////////////////////////////////////////////////
         //SEARCH
         //
diff --git a/server/AyaNova/biz/WorkOrderBiz.cs b/server/AyaNova/biz/WorkOrderBiz.cs
index 702d0818..25a336bf 100644
--- a/server/AyaNova/biz/WorkOrderBiz.cs
+++ b/server/AyaNova/biz/WorkOrderBiz.cs
@@ -247,6 +247,33 @@ namespace AyaNova.Biz
         }
 
 
+
+//  ////////////////////////////////////////////////////////////////////////////////////////////////
+//         //GENERATE   
+//         //
+//         internal async Task<WorkOrder> GenerateWorkOrderAsync(long customerId)//MIGRATE_OUTSTANDING will need more overloads as required and fleshing out later
+//         {
+//             WorkOrder newObject = new WorkOrder();
+//             newObject.
+//             await WorkOrderValidateAsync(newObject, null);
+//             if (HasErrors)
+//                 return null;
+//             else
+//             {
+//                 newObject.Tags = TagBiz.NormalizeTags(newObject.Tags);
+//                 newObject.CustomFields = JsonUtil.CompactJson(newObject.CustomFields);
+//                 await ct.WorkOrder.AddAsync(newObject);
+//                 await ct.SaveChangesAsync();
+//                 await EventLogProcessor.LogEventToDatabaseAsync(new Event(UserId, newObject.Id, BizType, AyaEvent.Created), ct);
+//                 await WorkOrderSearchIndexAsync(newObject, true);
+//                 await TagBiz.ProcessUpdateTagsInRepositoryAsync(ct, newObject.Tags, null);
+//                 await HandlePotentialNotificationEvent(AyaEvent.Created, newObject);
+//                 return newObject;
+//             }
+//         }
+
+
+
         ////////////////////////////////////////////////////////////////////////////////////////////////
         //RESTART SERIAL
         //
diff --git a/server/AyaNova/models/WorkOrder.cs b/server/AyaNova/models/WorkOrder.cs
index 544a7cfa..c0e6df28 100644
--- a/server/AyaNova/models/WorkOrder.cs
+++ b/server/AyaNova/models/WorkOrder.cs
@@ -58,6 +58,9 @@ todo: Consider adding latitude / longitude to wo, quote, pm objects
         public string CustomFields { get; set; }
         public List<string> Tags { get; set; }
 
+        // [Required]
+        // public long CustomerId {get;set;}
+
         //dependents
         public List<WorkOrderItem> Items { get; set; }