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John Cardinal
2022-03-10 19:24:17 +00:00
parent 6204eb68f6
commit 6977400cd6
6 changed files with 53 additions and 52 deletions
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docs/8.0/ayanova/docs/customer-notify-subscriptions.md
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@@ -68,9 +68,9 @@ Only Customers who are set to Active and have an email address set will be notif
### Duplicate or overlapping notifications
You can set up multiple subscriptions for the same event to allow for alternative languages and other settings. Because of this, it is possible to set a combination of settings that could result in the same customer being notified more than once of the same event.
You can set up multiple subscriptions for the same event to allow for alternative languages and other settings. Because of this, it is possible to set a combination of settings that could result in the same customer being notified more than once of the same event.
To prevent redundant excess notifications, AyaNova will only send *one* notification per event to the same Customer. If two notification subscriptions for the same event would apply to the same Customer, the subscription created first (lowest id number) will "win" and be the one used to make the delivery.
To prevent redundant excess notifications, AyaNova will only send _one_ notification per event to the same Customer. If two notification subscriptions for the same event would apply to the same Customer, the subscription created first (lowest id number) will "win" and be the one used to make the delivery.
### Email address
@@ -90,16 +90,16 @@ In the case of time delayed notifications they are still created at the moment o
The following table shows the types of notification events currently available for Customer notification subscription.
| EVENT | DESCRIPTION |
| ------------------------------- | -------------------------------------------------------------------------------------------------------- |
| Work order status change | Any _change_ of Workorder Status including from no status (new) to a _specific_ selected status ID value |
| CSR accepted | Customer service request accepted |
| CSR rejected | Customer service request rejected |
| Quote status change | Any _change_ of Quote Status including from no status (new) to a _specific_ selected status ID value |
| Work order completed | Service work order is set to any status that is flagged as a "Completed" type of status. |
| Customer service reminder | Scheduled service date / time is about to be reached |
| Workorder status age | A Workorder has been sitting at the selected status for longer than the selected time frame |
| Work order created for customer | Customer notification sent when a service type work order is created for them |
| EVENT | DESCRIPTION |
| ------------------------------- | ---------------------------------------------------------------------------------------------------- |
| Work order status set | Workorder Status set to selected Status value |
| CSR accepted | Customer service request accepted |
| CSR rejected | Customer service request rejected |
| Quote status change | Any _change_ of Quote Status including from no status (new) to a _specific_ selected status ID value |
| Work order completed | Service work order is set to any status that is flagged as a "Completed" type of status. |
| Customer service reminder | Scheduled service date / time is about to be reached |
| Workorder status age | A Workorder has been sitting at the selected status for longer than the selected time frame |
| Work order created for customer | Customer notification sent when a service type work order is created for them |
## Notification subscription list