docs/8.0/ayanova/docs/home-password.md

@@ -26,7 +26,7 @@ For an adequate level of security ensure your password is **at minimum** 15 char
 
 #### Memorable
 
-We recommend using a lengthy but easily remembered phrase as a password, for example a song lyric or a line from a poem that is **at least** 15 characters or more of words is currently _extremely_ difficult to hack by brute force methods.
+We recommend using a lengthy but easily remembered phrase as a password, for example a song lyric, movie quote or a line from a poem that is **at least** 15 characters or more of words is currently _extremely_ difficult to hack by brute force methods.
 
 There is no security advantage in modern practice to using mixed case, unusual symbols or numbers in your password as brute force hacking techniques try all enterable characters anyway and it just makes the password harder to remember.
 

docs/8.0/customer/docs/customer-csr.md

@@ -130,5 +130,10 @@ Read only field showing the status of this service request in the system.
 
 There are two menu options available:
 
-- Help - opens this help document
-- About AyaNova - displays the version and useful information required if there is any issue using AyaNova
+#### Help
+
+Opens this help document.
+
+#### About AyaNova
+
+Displays the version and useful information required if there is any issue using AyaNova.

docs/8.0/customer/docs/customer-workorders.md

@@ -68,11 +68,11 @@ Your customer name or the name of the Customer that your Head office is responsi
 
 #### Customer reference
 
-Your reference number provided to your service company through the [Customer service request](customer-csr.md) or by other means.
+Your reference number provided to your service company through the [Customer service request](customer-csr.md) or manually entered by the service person filling out the work order.
 
 #### Contact
 
-The name of the person who created the [Customer service request](customer-csr.md) or the name entered by the service person who created the work order if this work order was not created from a service request.
+The name of the person who created the [Customer service request](customer-csr.md) or the name manually entered by the service person who created the work order if this work order was not created from a service request.
 
 #### Invoice number
 
@@ -118,7 +118,7 @@ Opens this help document.
 
 #### About AyaNova
 
-Displays the version and useful information required if there is any issue using AyaNova
+Displays the version and useful information required if there is any issue using AyaNova.
 
 #### Report
 

docs/8.0/customer/docs/home-password.md

@@ -22,7 +22,7 @@ For an adequate level of security ensure your password is **at minimum** 15 char
 
 #### Memorable
 
-We recommend using a lengthy but easily remembered phrase as a password, for example a song lyric or a line from a poem that is **at least** 15 characters or more of words is currently _extremely_ difficult to hack by brute force methods.
+We recommend using a lengthy but easily remembered phrase as a password, for example a song lyric, movie quote or a line from a poem that is **at least** 15 characters or more of words is currently _extremely_ difficult to hack by brute force methods.
 
 There is no security advantage in modern practice to using mixed case, unusual symbols or numbers in your password as brute force hacking techniques try all enterable characters anyway and it just makes the password harder to remember.
 
@@ -42,9 +42,7 @@ In the current climate of hacking and malware we recommend you do _not_ enter yo
 
 #### Backed up by Two factor authentication
 
-AyaNova has [built in support](home-tfa.md) for the current most secure form of Two factor authentication and we encourage you to use it for all users.
-
-In particular any User account that has the Business administration role (such as the built in superuser account) should be backed up with with two factor authentication codes as these roles are extremely powerful and can be used to easily circumvent security by assigning roles to other Users or creating entirely new Users.
+AyaNova has [built in support](home-tfa.md) for the current most secure form of Two factor authentication and we encourage you to use it for maximum security.
 
 ### Password manager
 

docs/8.0/customer/docs/home-tfa.md

@@ -6,7 +6,6 @@ Passcodes are generated in a 3rd party TFA App running on a device that you "lin
 
 Enabling TFA means that even if a login name and password were to be accidentally exposed a malicious user would still not be able to login unless they had that User's device with their TFA authentication app available.
 
-
 ## How to access Two factor authentication
 
 TFA settings are accessed from the [User settings](home-user-settings.md#two-factor-authentication) two factor authentication menu item.
@@ -20,7 +19,6 @@ Due to the nature of TFA it is not possible for an Administrator to set this up
 ## Disabling TFA
 
 Two-Factor Authentication is disabled by the user from the "Two Factor Authentication" menu option in the form `Home -> User Settings` menu.
-A User with rights to edit other User accounts can disable TFA for any User from the `Adminstration -> User` edit form's menu.
 
 ## TFA Apps