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@@ -7,7 +7,15 @@ client viewing ui (was popup in v7) https://rockfish.ayanova.com/default.htm#!/r
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ALL EVENT TYPES INITIAL RELEASE
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================================
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OLD
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WorkOrderStatusChange
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ContractExiring (User notify, add more notify before time frames in cases)
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CSRAccepted (Customer)
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CSRRejected (Customer)
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NewWorkorder (customer)
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WorkorderStatusChange (customer)
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WorkorderClosed (customer)
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WorkorderFollowUp (customer)
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QuoteStatusChanged (customer)
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NEW
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Daily_Notify_health_check (biz and ops)
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@@ -15,11 +23,17 @@ Nightly_Notify_health_check (biz and ops)
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BackupStatus case 3786 (biz and ops)
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UpcomingServiceEvent case 3725 (Customer)
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WorkorderItemPartRequestCreated case 3652
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ContractExpiring - Customer version in addition to User version
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Not for certain but in the hopper to think about:
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On demand ad-hoc notification case 3466 for specific object only
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not sure how to handle that, but it's a very intruiging idea, maybe it's a v.next one though?
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or maybe the tags thing will handle this?
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CUSTOMER NOTIFICATIONS AND CHANGES
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A bcc field for all customer notification subscriptions per case 3398
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SCRATCHPAD IDEAS
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=-=-=-=-=-=-=-=-=-
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@@ -43,6 +57,7 @@ Internal workings:
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One enum list of NotificationType for any possible notification that can be processed
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Notify type is divided by actual type and then by actual delivery method
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No delivery schedule anymore, let user decide how to handle at their device end, not our concern, just deliver immediately always
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Notify BEfore shoudl support multiple time frames, not just one
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DELIVERY TYPES
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Email
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