docs/8.0/ayanova/docs/svc-csr.md

@@ -6,31 +6,35 @@ Requests are listed here.
 
 ## Authorization Roles required
 
-Many roles can *select* this object on other records where approriate. Editing or viewing this object in detail is only available to Users with the following [roles](ay-biz-admin-roles.md):
+Many roles can _select_ this object on other records where approriate. Editing or viewing this object in detail is only available to Users with the following [roles](ay-biz-admin-roles.md):
 
 Full access
 
-- Business administration
+-   Business administration
-- Service manager
+-   Service manager
 
 Read only access
 
-- Business administration - restricted
+-   Business administration - restricted
-- Service manager - restricted
+-   Service manager - restricted
-- Service technician
+-   Service technician
 
 ## How to access Customer service requests
 
 Customer service requests are accessed in the following ways:
 
-- From the `Service` [navigation drawer](ay-start-form-overview.md#navigation-drawer) `Customer service requests` item to open the Customer service requests [data table](ay-start-form-data-tables.md)
+-   From the `Service` [navigation drawer](ay-start-form-overview.md#navigation-drawer) `Customer service requests` item to open the Customer service requests [data table](ay-start-form-data-tables.md)
 
 ## Customer service requests data table
 
+![table](img/svc-csr.png)
+
 The Customer service requests [data table](ay-start-form-data-tables.md) lists all the Customer service requests that were created by Customers and provides access to common [data table menu options](ay-start-form-data-tables.md#common-menu-options).
 
 ## Customer service request edit form
 
+![edit form](img/svc-csr-edit-form.png)
+
 The Customer service request edit form provides all the [standard edit form](ay-start-edit-forms.md) functionality and the following fields:
 
 #### Customer
@@ -43,9 +47,9 @@ The priority the Customer chose for this service request.
 
 Options are:
 
-- Not urgent
+-   Not urgent
-- ASAP - as soon as possible
+-   ASAP - as soon as possible
-- Emergency - immediate service requested
+-   Emergency - immediate service requested
 
 #### Record created
 
@@ -55,9 +59,9 @@ Read only field showing the date and time the service request was created.
 
 Read only field showing the status of this service request in the system.
 
-- Open - a new request
+-   Open - a new request
-- Accepted - the request has been turned into a work order
+-   Accepted - the request has been turned into a work order
-- Rejected - the request was closed without being turned into a work order
+-   Rejected - the request was closed without being turned into a work order
 
 The status is not set directly but rather by the Accept or Reject menu options (below).
 
@@ -101,6 +105,8 @@ This field is not seen by the Customer.
 
 ### Menu options
 
+![edit form menu](img/svc-csr-edit-form-menu.png)
+
 In addition to the [common edit form menu options](ay-start-edit-forms.md#common-edit-form-menu-options) the Customer service request form also has these options:
 
 #### Accept to new work order