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John Cardinal
2022-08-04 21:21:39 +00:00
parent 0b07fa6a8a
commit 207d0781d5
9 changed files with 88 additions and 15 deletions
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docs/8.0/ayanova/docs/adm-license.md
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@@ -4,9 +4,11 @@ The license form is used to view the AyaNova license and perform license related
The AyaNova license is stored inside the database so as long as you have a backup of the database you have the license backed up as well.
## What is the difference between a license and a support and updates subscription?
## Trying out AyaNova
If you are trying out AyaNova for the first time this form will automatically prompt you to request an evaluation license.
If you are trying out AyaNova for the first time this form will automatically prompt you to request an evaluation license.
See the [Trying out AyaNova](ay-evaluate.md) documentation page for more details about evaluating AyaNova.
@@ -100,7 +102,7 @@ In the case of regular non temporary licenses this will be empty.
#### Support and updates expiration date
This is the date that the current support and updates agreement will expire. After this time AyaNova will not be upgradeable to the latest version and technical support will no longer be available if required.
This is the date that the current support and updates agreement will expire. After this time AyaNova will not be updateable and technical support will no longer be available if required.
#### Licensed options
@@ -182,3 +184,35 @@ Directly editing the database circumvents the many checks and balances for ensur
Modifying the data outside of AyaNova itself should never be attempted unless directed by AyaNova technical support personnel.
Your support agreement does _not_ cover damage caused by directly editing the database and if this is found to be the case it may lead to costly down time and hourly charges at our discretion to repair the damage.
## Maintenance expired message
![maintenance expired](img/adm-license-maintenance-expired.png)
This message indicates that your support and updates subscription for AyaNova has expired and you may continue to use AyaNova but you are no longer eligable for technical support or updates to AyaNova.
### Can I still use AyaNova?
Yes. Your AyaNova license is separate from the support and updates subscription and is still in effect unless it is a temporary license that has expired.
You will not be able to receive email support nor update with an expired subscription.
### What if I need technical support?
You will need to [purchase](https://ayanova.com/r/pricing.htm) a support and updates subscription to receive technical support.
### What if I need to update AyaNova?
You will need to [purchase](https://ayanova.com/r/pricing.htm) a support and updates subscription to update AyaNova.
### What happens if I update AyaNova with an expired subscription?
AyaNova will not operate if it was released after your support and updates subscription expired and no one will be able to access AyaNova except the Super User account for the purposes of installing a license only.
You will need to [purchase](https://ayanova.com/r/pricing.htm) a support and updates subscription to continue working or downgrade back to the version you were using prior to upgrading.
### Will I get a discount if I renew an expired subscription?
If you're subscription has expired within 2 weeks of the purchasing date, you are eligable for the same discounted price as an ongoing [subscription renewal](https://ayanova.com/r/pricing.htm).
If more than two weeks have passed since the subscription expired, the subscription will be the [full price](https://ayanova.com/r/pricing.htm).