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If you have sent a question, but have not received a confirmation email
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1. Check the spelling of your email address:
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Just in case!
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2. Confirm that your email address mailbox is not full:
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Your mailbox may have an email quota. And if email forwarding, do check both the email address originally sent to as well as the email address account being forwarded to.
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3. Check your Junk folder:
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If you find the email(s) from us in your Junk folder, do edit your spam settings so that all email from support@ayanova.com is allowed.
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4. Issues with HotMail or AOL accounts:
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If you have sent an email using a HotMail or AOL account (@@hotmail.com or @@aol.com), although we may receive it and have sent a reply, you may never receive our emails and we will never be advised that it was rejected by HotMail
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You can also check out these two URL links about why not to use a HotMail account if you actually want to receive email from other's that do not have a HotMail account:
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http://www.theregister.com/2007/05/01/hotmail_friendly_fire/
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http://www.iis-aid.com/articles/iis_aid_news/are_hotmail_cutting_their_own_throat
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5. Your SPAM settings:
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Your email program or your ISP (Internet Service Provider) is using a spam filter that is filtering out all email from us, or certain email depending on the content.
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You may need to edit your email program and/or contact your ISP to allow all email from support@ayanova.com
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Once you have done this, either forward your previous email, or send a new email stating that you did not receive a reply due possibly to a spam filter, and we will resend the information.
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We are not made aware by your spam filter that the email has not been received by you. The only way is if you confirm the receipt, or contact us again.
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