New objects needed
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Database
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AREGION table, add following:

ACLIENTNOTIFICATION - bool default false
AREPLYTOEMAIL - text 512
AWBIURL - text 512

ANOTIFYCSRACCEPTED - bool default false
ANOTIFYCSRMSG - big text

ANOTIFYCSRREJECTED - bool default false
ANOTIFYCSRREJECTMSG - BIG TEXT

ANOTIFYNEWWO - BOOL DEFAULT FALSE
ANOTIFYNEWWOMSG - BIG TEXT

ANOTIFYWOSTATUS - BOOL DEFAULT FALSE
ANOTIFYWOSTATMSG - BIG TEXT
ANOTIFYWOSTATUSID - GUID

ANOTIFYWOCLOSED - BOOL DEFAULT FALSE
ANOTIFYWOCLOSEDATTACHWO - BOOL DEFAULT TRUE
ANOTIFYWOCLOSEDMSG - BIG TEXT
ANOTIFYWOCLOSEDRPT - GUID

ANOTIFYWOFOLLOWUP - BOOL DEFAULT FALSE
ANOTIFYWOFOLLOWUPMSG - BIG TEXT
ANOTIFYWOFOLLOWUPDAYS - INT

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ANOTIFYDELIVERYLOG table add the following field:
ATOCLIENTID guid

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ACLIENT table add the following field:
ASENDNOTIFICATIONS - DEFAULT TRUE


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Add the following new table:
ACLIENTNOTIFYEVENT
fields:
AEMAIL
an image field containing the email ready to send with it's attachments etc
ADELIVERYDATE - date / time nearly always ignored but used for future follow up


Localized text keys needed (at least)
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Client.Label.Notification
Region.Label.ReplyToEmailAddress
Region.Label.WBIUrl


Region.Label.ClientNotifyMessage
Region.Label.CSRAccepted
Region.Label.CSRRejected
Region.Label.NewWO
Region.Label.WOStatusChanged
Region.Label.WOClosedEmailed
Region.Label.WOFollowUp
Region.Label.AttachWorkorder
Region.Label.FollowUpDays

New localized keys needed for template
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
wo#, workorder status, contact name from workorder, customer ref from wo, WBI Login page, client company name, CSR summary

WorkorderService.Label.ServiceNumber, O.WorkorderStatus ,Workorder.Label.CustomerContactName, Workorder.Label.CustomerReferenceNumber
Region.Label.WBIUrl, Client.Label.Name, ClientServiceRequest.Label.Details